FM Update 15 Overview - Australia Month
Celebrate Australian automotive culture with Bathurst, iconic cars from the land down under, and car upgrading in Featured Multiplayer
Car passion is deeply rooted in Australia. Celebrate its racing heritage over the next four weeks with Australia Month in Forza Motorsport.
Over in Career, the Australia Tour is where you will experience the storied legacy of Australian motoring culture: from the iconic Mount Panorama Circuit, where the legendary Bathurst 1000 endurance race unfolds amidst breathtaking scenery, to the Australian-made sport utes that seamlessly blend speed and utility.
Compete in high-performance V8-powered supercars in the Forza AUS Series in Featured Multiplayer, featuring Bathurst exclusively for the duration of Australia Month. Rolling Starts expand to additional Spec Series, while the Nordschleife and Nürburgring – Full Circuit have been added to select Open Series events.
Update 15 also introduces the ability to upgrade cars in Featured Multiplayer Open Events, faster transitions in Spectate and Replay, changes to Safety Ratings, and Ray-Traced Global Illumination (RTGI) for players on high-end PCs.
Announcements
- Blog: Bathurst Returns for Australia Month in Forza Motorsport
- Release Notes: Forza Support
Dates
Content | Date |
---|---|
Content Update | Monday, December 9, 2024 6:00 PM |
Week 1 start | Thursday, December 12, 2024 12:00 AM |
Week 2 start | Thursday, December 19, 2024 12:00 AM |
Week 3 start | Thursday, December 26, 2024 12:00 AM |
Week 4 start | Tuesday, January 2, 2024 12:00 AM |
Weekly Events close / Open Tour Reward deadline |
Thursday, January 9, 2025 12:00 AM |
Featured Tour close & Reward deadline |
Thursday, January 23, 2025 12:00 AM |
CARS AND REWARDS
New Cars
Car | Access | Available | ||
---|---|---|---|---|
2016 Formula Drift #530 HSV Maloo GEN-F | Showroom | Challenge Hub | Dec. 11 | |
2014 Ford FPV Limited Edition Pursuit Ute | Showroom | Challenge Hub | Dec. 11 | |
1985 HDT VK Commodore Group A | Showroom | Challenge Hub | Dec. 11 | |
1991 Holden HSV Commodore Group A SV | Showroom | Dec. 18 | ||
1972 Ford Falcon XA GT-HO | Showroom | Dec. 25 | ||
2014 HSV Limited Edition GEN-F GTS Maloo | Showroom | Jan. 1 | ||
2011 HSV GTS | Reward | Open Tour or Challenge Hub | Jan. 1 - Jan. 8 | |
2013 Holden #10 Holden Xbox Racing Team Commodore VF | Reward | Featured Tour or Challenge Hub | Jan. 1 - Jan. 22 |
Showroom Discounts
Spotlight cars are featured in the Showroom each Wednesday at 4pm Pacific Time, available at a 30% discount with in-game credits. VIPs can also look forward to an exclusive 15% discount on a different car each week in the Showroom.
Spotlight Discount | VIP Discount | Dates (4pm PT) |
---|---|---|
2017 Nissan Altima Racecar | Dec. 11 - Jan. 8 | |
2017 Ford #17 Shell V-Power Racing Team Falcon FG X 2017 Holden #22 Walkinshaw Performance VF Commodore |
2014 Ferrari FXX K | Dec. 11 - Dec. 18 |
1991 Holden HSV Commodore Group A SV | 1996 HSV GTSR | Dec. 18 - 25 |
1973 Ford XB Falcon GT, 1972 Ford Falcon XA GT-HO | 1973 Holden HQ Monaro GTS 350 | Dec. 25 - Jan. 1 |
2014 HSV Limited Edition GEN-F GTS Maloo | 2014 HSV GEN-F GTS | Jan. 1 - Jan. 8 |
Challenge Hub
Australia Month introduces new opportunities to score rewards in the Challenge Hub. Prove your skills on Bathurst and behind the wheel of Australian cars in refreshed Featured Challenges and Weekly Challenges.
Unlock the winter-themed Frostbite Suit by completing a lap in the 2019 Elemental Rp1 on Nürburgring Nordschleife in the Rain. This white suit and helmet have black and red accents and are covered throughout with icicles in teal tones. Meanwhile, the yellow Rebellious Suit – earned by completing 10 clean laps at Bathurst in an Australian car – features black and green accents in lightning patterns.
As a reminder, each update’s reward cars can be obtained by either completing the Featured Tour in Career or by playing a specified number of races in Featured Multiplayer – it’s your choice!
Featured Challenges
Title | Description | Reward | Challenge Dates |
---|---|---|---|
Aussie Challenge | Complete all series in the Australian Tour; OR Complete 10 races in the Forza AUS Series in Featured Multiplayer |
2013 Holden #10 Xbox Racing Team Commodore VF (Available from Jan. 1) | Dec. 11 - Jan. 22 |
Open Class Challenge | Complete all series in the Open Class Tour; OR Complete 10 races in Featured Multiplayer |
2011 Holden HSV GTS | Dec. 11 - Jan. 8 |
Bathurst Challenge | Complete 10 clean laps at Bathurst in an Australian car | Rebellious Race Suit | Dec. 11 - Jan. 8 |
Drifting through the Holidays | Beat 10 Rivals in the ‘Holly Jolly Holden’ Drift Rivals Event | 2016 Formula Drift #530 HSV Maloo GEN-F | Dec. 11 - Jan. 8 |
Commodore Conqueror | Get on the Podium in any Holden Commodore in a race with at least 10 opponents | 1985 HDT VK Commodore Group A | Dec. 11 - Jan. 8 |
Stay Frosty | Complete a lap in the 2019 Elemental Rp1 on Nürburgring Nordschleife in the Rain | Frostbite Race Suit | Dec. 11 - Jan. 8 |
Logitech McLaren G Challenge: Car | Complete 15 laps in the ‘Logitech McLaren G Challenge Qualifier #2’ Rivals event | 1988 McLaren #12 Honda McLaren MP4/4 | Dec. 11 - Jan. 15 |
Logitech McLaren G Challenge: Livery | Complete a clean lap in the ‘Logitech McLaren G Challenge Qualifier #2’ Rivals event | Logitech McLaren G Challenge Livery | Dec. 11 - Jan. 15 |
FEATURES
New Track: Mount Panorama Circuit
Bathurst is renowned for its competitive racing scene in the land down under. The 3.8-mile (6.2km) circuit sees drivers battle it out across Mount Panorama in New South Wales, Australia. Made up entirely of public roads, Bathurst is essentially a street circuit with a 570-foot (174-meter) elevation change, off-camber corners, and narrow racing surface.
With spectacular views ahead of each technical twist and turn, Bathurst has hosted V8 Supercars for over 80 years – with the exhilarating Conrod Straight allowing them to reach speeds of almost 200mph! As one of the most demanding yet rewarding racetracks in the entire world, the Mount Panorama Circuit is both feared and respected, especially by the drivers who have raced there.
Master this world-famous track while behind the wheel of beloved Aussie cars in the Australian Tour, Forza AUS Series, and Featured Rivals.
RTGI for PC
A new graphics option for our PC players has been added to Forza Motorsport’s ray tracing settings to enable Ray Traced Global Illumination in game (RTGI). RTGI uses ray tracing hardware to compute more accurate indirect lighting and occlusion across the track and car in real time. This results in enhanced visual fidelity and realism in the game. When enabled, RTGI will apply to all gameplay and cinematics, as well as your Homespace and Photo Mode.
RTGI is a new setting that must be enabled and is not on by default. Turn on RTGI and scale its rendering quality in the Forza Motorsport Graphics menu using the following toggles:
- Set Raytracing Quality to “Full Reflections + RTGI”
- Set RTGI Quality to “High”
If you require assistance with turning on RTGI on your PC, please see this article. If you require assistance with using RTGI on your PC, please see this Support article.
Car Upgrades in Featured Multiplayer
- Custom Upgrade and Quick Upgrade functionality are now accessible from within Featured Multiplayer events for Series that allow it, including all Open Class Series, Cycled Class Series, and the Multi-Class Series.
- This makes it easier than ever to tweak your current build without needing to leave the event or experiment with a new setup before the race starts. Additionally, this improves visibility for any PI Limits that may be in place for the current event.
Faster Transitions in Spectate & Replay
- Transitional black loading screens when switching camera types and cars on focus in both Spectate and Replay have been replaced by quick fades wherever possible, closer to the blink of an eye. [1874035]
- Loading screens will only appear when changing streaming zones, such as jumping from one end of a long track to another. For PC players, this experience may vary based on system specs.
Safety Rating Updates
- We have adjusted the impact of recent races on your Safety Rating to reduce severe rating fluctuations and to more accurately reflect your overall race history.
- We have also increased the number of races used to calculate your rating. Previously, we increased the number of races from 10 to 20 and saw positive results. In this update, this number is further increasing from 20 to 50.
Forza Race Regulations (FRR)
Update 15 introduces a new model for Forza Race Regulations (FRR). This version brings a slight reduction to false positive penalty assignments, takes tire wear into account when computing time gained for off-track penalties, and fixes an issue where the player could be disqualified by going off track prior to crossing the Start/Finish line.
Car Audio
Today’s update also includes enhanced car audio for the following vehicles:
- 1991 BMW M3
- 1994 Ferrari F355 Berlinetta
- 2013 Ferrari La Ferrari
- 2015 Ferrari F12 TDF
- 2017 Ferrari 812 Superfast
- 2015 McLaren P1 GTR
For additional information on how we’re updating the car sounds of Forza Motorsport, check out this blog, adapted from a presentation and AMA (“ask me anything”) hosted in the Forza Official Discord with the Turn 10 audio team.
OTHER GAME CHANGES
Below is a snapshot of improvements included along with fixes in Update 15. Head to Forza Support to view the full release notes:
- Transitional black loading screens when switching camera types and cars on focus in both Spectate and Replay have been replaced by quick fades wherever possible, closer to the blink of an eye. Loading screens will only appear when changing streaming zones, such as jumping from one end of a long track to another. For PC players, this experience may vary based on system specs.
- Updated Forza GT Division cars in Showroom to reflect their Divisions in Featured Multiplayer (Forza GT2, Forza GT3, Forza GT4, Forza AUS, and Forza T/A).
- Fixed an issue where the 2022 Pagani Huayra R was listed in the Modern Hypercars division instead of the Modern Factory Racecars division.
- Rolling Starts have been adding to the following series in Featured Multiplayer: Forza GT2 Series, Forza GT3 Series, Early LMP Series, Forza P1 Series, Forza Proto-H Series, Formula Mazda Spec Series, and Endurance Series (excluding Forza AUS events).
- PC: Improvements have been made to better balance the rendering work across more cores when possible, resulting in better Render CPU FPS on entry to mid-tier CPUs and possibly better GPU FPS depending on the system.
- Spectate: Players readying for Spectate will now show a checkmark instead of the spectating icon in the pre-race lobby.
- Private Multiplayer:
- Added a “host driving” and “host spectating” icon so players can always identify who is the host in Private Multiplayer events.
- Players are now brought back to Mobile HQ from the pit cinematic if the host changes event settings while they are entering Practice or Qualifying.
- The driver’s list column names in Private Multiplayer now matches the event setup in Drift mode.
- Photo Mode
- Fixed a bug where the Photo Mode camera could break beyond defined boundaries in the Homespace and be navigated around the car bay area.
- Developers Note: We recognize that this was a popular capability for some photographers in our community, however it was the result of a bug that we needed to fix as leaving it in the game would create problems in future updates. With that said, we are keen to understand how much interest you have in this functionality being developed into a feature and officially implemented into the game. We have set up this thread on the Suggestions Hub where you can upvote the idea and share your thoughts and experiences with us. Thank you for your understanding as we worked through this one!
- Fixed a bug where the Photo Mode camera could break beyond defined boundaries in the Homespace and be navigated around the car bay area.
EVENTS
CAREER MENU
FEATURED: AUSTRALIAN TOUR
Australian racing culture embodies a passion for ingenuity, speed, and adventure. Race in the Australian Tour with V8 Supercars, Australian Saloons, Aussie Classics and Sport Utes.
V8 Supercars
Choose between the 2017 Ford #17 Shell V-Power Racing Team Falcon FG X and 2017 Holden #22 Walkinshaw Performance VF Commodore and compete with V8s from around the world.
Australian Saloons
The 1991 Holden HSV Commodore Group A SV showcased the early 1990s era of low-cost amateur sedan racing, dominated by large Australian saloons. Pick your favorite Holden and race it against 1990s Touring cars of the same class.
Aussie Classics
Leaving their mark in pop culture, famous Aussie cars like the 1973 Ford XB Falcon GT have made their name on the big screen in blockbuster movies. Demonstrate the raw power of Australian muscle in the penultimate series of the Australian Tour.
Super Utes
Race Australian Utes and discover one of the most unique car hybrids in the world. Built on utility and unique looks before being adopted into motorsports, race the 2014 HSV Limited Edition GEN-F GTS Maloo or 2014 Ford FPV Limited Edition Pursuit Ute against their 2010s competitors.
Australian Tour Reward
Complete all four series in the Australian Tour in Career before January 22, 2025, or 10 races in the Forza AUS Series in Featured Multiplayer during Australia Month, to earn the 2013 Holden #10 Xbox Racing Team Commodore VF.
Australian Tour Events (Available from Dec. 11 4pm PT | Dec. 12 12am UTC – Jan. 22 4pm PT | Jan. 23 12am UTC)
- V8 Supercars (Starts Dec. 11 4pm PT | Dec. 12 12am UTC)
- Bathurst – Mount Panorama Circuit (4 laps)
- Watkins Glen – Short Circuit (6 laps)
- Catalunya – National Circuit (6 laps)
- Kyalami – Grand Prix Circuit (4 laps)
- Australian Saloons (Starts Dec. 18 4pm PT | Dec. 19 12am UTC)
- Grand Oak – Club Circuit (7 laps)
- Lime Rock Park – Full Circuit (8 laps)
- Bathurst – Mount Panorama Circuit (3 laps)
- Maple Valley – Full Circuit (4 laps)
- Aussie Classics (Starts Dec. 25 4pm PT | Dec. 26 12am UTC)
- Eaglerock Speedway – Club Circuit (11 laps)
- Sebring International Raceway – Short Circuit (6 laps)
- Bathurst – Mount Panorama Circuit (3 laps)
- Laguna Seca – Full Circuit (4 laps)
- Super Utes (Starts Jan. 1 4pm PT | Jan. 2 12am UTC)
- Eaglerock Speedway – Club Circuit (13 laps)
- Road Atlanta – Short Circuit (7 laps)
- Kyalami – Grand Prix Circuit (4 laps)
- Bathurst – Mount Panorama Circuit (3 laps)
- Reward Showcase (Complete all Australian Tour series)
- Bathurst – Mount Panorama Circuit (3 laps)
FEATURED: OPEN CLASS TOUR
Once you have mastered racing the Mount Panorama Circuit, Bathurst in Forza Motorsport, check out the Open Class Tour to continue the journey of your favorite Australian cars. Available under the Featured tab in Career mode.
Open Class Tour is where you can experiment with different upgrades and showcase your favorite tuned cars. Each update to Forza Motorsport refreshes the Open Class Tour with new events and a different reward car. Cars you’ve already upgraded in a different Builders Cup series can be further levelled up in the Open Class Tour.
The Open Class Tour features six series, each with three races, that range from D Class to R Class. Upgrade your favorite Australian saloons – or any other cars of your choosing – and use them to complete all six series in the Open Class Tour before January 8, 2025, and you will receive the 2011 Holden HSV GTS. You can also unlock the 2011 Holden HSV GTS by completing 10 races in any Open Series in Featured Multiplayer.
Open Class Tour Events (Available from Dec. 11 4pm PT | Dec. 12 12am UTC – Jan. 8 4pm PT | Jan. 9 12am UTC)
- D Class Series
- Eaglerock Speedway – Club Circuit
- Silverstone – National Circuit
- Suzuka – East Circuit
- C Class Series
- Grand Oak – Club Circuit
- Road America – East Circuit
- Yas Marina – South Circuit
- B Class Series
- Watkins Glen – Short Circuit
- Sunset Peninsula – Club Circuit
- Hockenheim – National Circuit
- A Class Series
- Mugello – Club Circuit
- Homestead-Miami Speedway – Road Circuit
- Virginia International Raceway – Full Circuit
- S Class Series
- Hakone – Grand Prix Circuit
- Silverstone – Grand Prix Circuit
- Bathurst – Mount Panorama Circuit
- R Class Series
- Circuit de Spa-Francorchamps – Full Circuit
- Brands Hatch – Grand Prix Circuit
- Road Atlanta – Full Circuit
- Reward Showcase (Complete all Open Tour series)
- Bathurst – Mount Panorama Circuit (3 laps)
FEATURED MULTIPLAYER MENU
Several legendary rivalries have formed behind the wheels of high-performance V8-powered supercars from the land down under. Experience the Forza AUS Series featuring Bathurst exclusively for the duration of Australia Month.
Ferrari FXX Series
Blending Formula 1 technology with unparalleled exclusivity, these track-only supercars allow drivers to get behind the wheel of some of the most advanced and powerful Ferraris on the planet.
Track Toys Series
Designed for enthusiasts seeking the ultimate track day experience, these cars feature lightweight materials and stripped-down interiors and as a result feature exceptional acceleration and handling.
One Make Series
Other Featured Series over the next four weeks include the returning VW Golf GTI Spec Series, Formula Mazda Spec Series, and Mustang Shelby GT500 Spec Series.
Road to Race Series
Road to Race Series makes a return with new Road/Race car combinations.
Community Choice
We asked, you voted, and the events you can look forward to are the Early LMP Series, Road to Race Series (featuring new car combinations), Track Toys Series and Forza P1 Series.
Endurance Series
Evergreen Series like the Endurance Series, Forza Touring Car Series, Forza GT2|3 Series, Multi-Class Series, and the daily Cycled Class Series all continue throughout Update 15. For the Endurance Series, we have swapped out Vintage Le Man Prototypes and Vintage Le Mans Sportscars events for Forza AUS events.
Open Class Series
The Nordschleife and Nürburgring – Full Circuit have been added to the following Open Class Series in Featured Multiplayer:
- Multi-Class Series – Nordschleife
- A Class Series – Nordschleife
- S Class Series – Nordschleife
- R Class Series – Nürburgring Full Circuit
- Cycled Class Series (P Class, X Class) – Nürburgring Full Circuit
NASCAR Series
Finally, your enthusiasm and dedication to the NASCAR Series in Featured Multiplayer means it will remain available in Forza Motorsport through the new year. In our next updates, you will be able to join the NASCAR Series under the Spec tab in Featured Multiplayer.
Featured Multiplayer Car Balancing Changes [All Platforms]
Car | Change Summary |
---|---|
2022 Pagani Huayra R | Modern Factory Racecar Series Spec: * Decreased Engine Torque by 5% (from stock) * Increased Drag by 30% (from stock) * Added 7.5% weight ballast (from stock) |
Multiplayer Events
Featured Series | Spec Series | Open Series | Starts | Ends |
---|---|---|---|---|
Forza AUS Series + Early LMP Series + Ferrari FXX Series | NASCAR Series + Endurance Series + Forza GT2 Spec Series + Forza Touring Car Spec Series | Multi-Class Series (ABCS) + Cycled Class Series (P,D,X,C,E – Changes Daily) + A Class Series | Dec. 11 4pm PT / Dec. 12 12am UTC | Dec. 18 4pm PT / Dec. 19 12am UTC |
Forza AUS Series + Road to Race Series + VW Golf GTI Spec Series | NASCAR Series + Endurance Series + Forza GT3 Spec Series + Forza Touring Car Spec Series | Multi-Class Series (ABCS) + Cycled Class Series (P,D,X,C,E – Changes Daily) + S Class Series | Dec. 18 4pm PT / Dec. 19 12am UTC | Dec. 25 4pm PT / Dec. 26 12am UTC |
Forza AUS Series + Track Toys Series + Formula Mazda Spec Series | NASCAR Series + Endurance Series + Forza GT2 Spec Series + Forza Touring Car Spec Series | Multi-Class Series (ABCS) + Cycled Class Series (P,D,X,C,E – Changes Daily) + R Class Series | Dec. 25 4pm PT / Dec. 26 12am UTC | Jan. 1 4pm PT / Jan. 2 12am UTC |
Forza AUS Series + Forza P1 Series + Mustang Shelby GT500 Spec Series | NASCAR Series + Endurance Series + Forza GT3 Spec Series + Forza Touring Car Spec Series | Multi-Class Series (ABCS) + Cycled Class Series (P,D,X,C,E – Changes Daily) + B Class Series | Jan. 1 4pm PT / Jan. 2 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
RIVALS MENU
Featured Rivals
Climbing 174 meters from the Pit Straight to Skyline, Mount Panorama’s Bathurst Circuit offers drivers an exhilarating ascent to the top, followed shortly by a nerve-racking descent back to the finish line. Experience it while behind the wheel of the 2019 Brabham BT62 in this Featured Rivals.
Logitech McLaren G Challenge
The Logitech McLaren G Challenge Qualifier #2 is here! Race for $100,000+ in cash and prizes and the chance to win a VIP race experience with McLaren. Sign up on Discord to confirm eligibility and qualify for prizes. This month’s event features the 1988 McLaren #12 Honda McLaren MP4/4 on the Silverstone – Grand Prix Circuit. The top 10 drivers per region qualify for grid races on March 1-2.
VIP
VIP Members, this one is for you! Get behind the wheel of the 2019 SUBARU STI S209 Forza Edition for a stroll to the top of Mount Panorama Circuit, Bathurst in the WRX Walkabout VIP Rivals.
Open Class Drift
Celebrate the holiday season in style! Take the 2016 Formula Drift #530 HSV Maloo GEN-F to Grand Oak – Club Circuit and rack up the highest drift score on the leaderboard. Beat at least 10 Rivals to unlock the 2016 Formula Drift #530 HSV Maloo GEN-F for free! Pick your favorite C Class Drift car or build your very own and bring it to dominate the drift leaderboard in Open Class Drift.
Rivals Events | Car | Track | Starts | End |
---|---|---|---|---|
Featured Track: Bathurst | 2019 Brabham BT62 | Mount Panorama Circuit (Bathurst) | Dec. 11 4pm PT / Dec. 12 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
VIP Rivals: WRX Walkabout | 2019 SUBARU STI S209 Forza Edition | Mount Panorama Circuit (Bathurst) | Dec. 11 4pm PT / Dec. 12 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
Logitech McLaren G Challenge Qualifier #2 | 1988 McLaren #12 Honda McLaren MP4/4 | Silverstone – Grand Prix Circuit | Dec. 11 4pm PT / Dec. 12 12am UTC | Jan. 15 4pm PT / Jan. 16 12am UTC |
Open Class Drift – C Class | C Class + RWD | Hakone – Club Circuit | Dec. 11 4pm PT / Dec. 12 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
Holly Jolly Holden | 2016 Formula Drift #530 HSV Maloo GEN-F | Grand Oak – Club Circuit | Dec. 11 4pm PT / Dec. 12 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
Spotlight – V8 Supercars | 2017 Ford #17 Shell V-Power Racing Team Falcon FG X, 2017 Holden #22 Walkinshaw Performance VF Commodore | Mount Panorama Circuit (Bathurst) | Dec. 11 4pm PT / Dec. 12 12am UTC | Dec. 18 4pm PT / Dec. 19 12am UTC |
Spotlight – Holden VN '91 | 1991 Holden HSV Commodore Group A SV | Grand Oak – Club Circuit | Dec. 18 4pm PT / Dec. 19 12am UTC | Dec. 25 4pm PT / Dec. 26 12am UTC |
Spotlight – Ford Falcons | 1973 Ford XB Falcon GT, 1972 Ford Falcon XA GT-HO | Laguna Seca – Short Circuit | Dec. 25 4pm PT / Dec. 26 12am UTC | Jan. 1 4pm PT / Jan. 2 12am UTC |
Spotlight – HSV Maloo | 2014 HSV Limited Edition GEN-F GTS Maloo | Road Atlanta – Short Circuit | Jan. 1 4pm PT / Jan. 2 12am UTC | Jan. 8 4pm PT / Jan. 9 12am UTC |
GAME FIXES AND RELEASE NOTES
The content update is available as of 10 am PT on Monday, December 9.
If you experience any issues with the content update installation we recommend that you quit out of your game and restart your device. If this does not solve the issue please report it in FM Report New Issues. Any game crashing issues should be reported directly at Forza Support so the team can investigate your account.