Game Crashing - README

I’ve been having crashing since the new Rally update came out. It won’t even get past the screen with the comments about the Mexico Ministry of Culture. Went through all the troubleshooting, completely removed & reinstalled the game, & then opened a ticket through the Forza site.

Ticket got closed as “solved” after Forza Support told me to open a ticket with Microsoft Support instead.

How is regular Microsoft Support going to help any more than Forza support? Does regular MS Support now have access to things the Forza team does not?

EDIT FOR CLARITY: Every other game I have installed, FH4, Halo, everything Steam, GOG, Ubi, or otherwise works just fine. Only FH5 fails to run on my PC.

The game is only starting randomly for me (PC MS Store version).

If it doesn’t starts it looks like in the following GIF (shortened version).

The actual process takes about one or two minutes.

I’ve watched the task manager and it starts with the GamingServicesUI.exe switches to Forza Horizon 5 and then just quits.

I reverted to previous driver version and it’s all good.

Hey have the precise problem my self!
it started with the previous Nvidia driver and launch of the Rally DLC and it’s still current in the latest driver so i think this is game related not driver issues! all other games runs perfect.
some time the games need 2 / 3 attempts to even start

What hardware? Operative system? are you running

Be lucky it’s just 2-3. The highest I counted was 12 attempts. I’ve an AMD card. So, it’s definitely not GFX driver related.

Win 10 Pro, AMD Ryzen 7 2700X, 32GB RAM, AMD (Sapphire) 5500XT 8GB. Not the newest, not the best but it does the job for everything else and Forza…if it starts. :smile:

okay yea 12 it’s alot, xD

I am on Windows 11 Pro 16GB RAM Rtx 2080TI, Intel i9
A wild guess is that the Xbox Game-Bar maybe causing the issue
because after killing it in task manager as some one said,
The games indeed boot.
Xbox game bar has a strangely way spooky the system sometimes.

As first i was suspicious it can have to do whit the SteelSeries Sonar app for my headphones!..

i feel kinda out of options here so i hoping it solves it self
A fresh install of the OS dont seems to do a sheit :stuck_out_tongue:

hello

FORZA HORIZON 5 PC launch unplaying try CTD
FORZA HORIZON 5 uninstall to reinstall launch unplaying try CTD again
in game overlay off FORZA HORIZON 5 launch unplaying try CTD again
start up Boost clean FORZA HORIZON 5 launch unplaying try CTD again
device update FORZA HORIZON 5 launch unplaying try CTD again
reinstall windows 11 FORZA HORIZON 5 launch unplaying try CTD again
windows update FORZA HORIZON 5 launch unplaying try CTD again
Delete setting default FORZA HORIZON 5 launch unplaying try CTD again
help me

My Laptop MSI Gaming
windows 11 22H2
Intel(R) Core™ i7-9750H CPU @ 2.60GHz
ram 32GB
NVIDIA GeForce RTX 2060



NVIDIA mobile chips are discrete & don’t share with system memory.

I’ve been playing FH5 since day 1 on a gaming laptop (an Alienware X17 with a 3080 Mobile). Always ran fine until the Rally update. Now, it crashes at the second smaller “loading” banner if launched normally, or at the screen about the Mexico Ministry of Culture if launched as admin.

I’ve reset/repaired/removed+reinstalled everything gaming related. Still crashes. FH5 is the only game that fails to launch on my PC. Heck, even the XDefiant beta will run just fine on this laptop.

The support ticket route from the Forza site was a bust, as they basically closed my ticket as “solved” after I reported the problem. Being a former tech support person, that really rubs me the wrong way, since the issue isn’t solved, it has just been kicked further down the line.

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I personally never use the Game Pass app to start anything. I always have shortcuts created during installation & launch from there.

The game also worked perfectly for me prior to the Rally update, which is why I’m looking at the update as the issue.

Mobile cards are usually just down-clocked versions of their desktop counterparts in order to meet thermal constraints, so the code paths shouldn’t be different between a mobile vs desktop graphics chip.

And my system should be able to run FH5 just fine, even with the Rally update:

I’m running a gaming laptop with the 3080 RTX mobile.

I have 32GB of system RAM, 16GB of dedicated GDDR6 VRAM, the OS on one NVME drive, & all my games on a second WD Black high performance NVME drive.

My CPU is an 11th Gen Intel(R) Core™ i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)

And Windows 11 with all the latest updates for everything (drivers, BIOS, etc).

The fact that the game crashes without even logging an error in the Event Viewer or in some log file doesn’t help anything. You’d figure that the people from the support side would at least have some suggestions on how to collect more useful information regarding the crash due to this, but they have provided none so far.

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After updating Nvidia GPU driver on April 18th both FH5 and FH4 crashes repeatedly.

Used to have problems with FH4. Now 5 and 4.

I lowered graphics from extreme to ultra in FH5. Didn’t work.

I lowered FH4 video to medium. Crashes continued.

This is Nvidia caused problem that affects only Forza games. Other games like Fortnite, MS Flight Simulator and others work just fine.

I’ve got no issues with FH4 with my system (3080 RTX Notebook). FH5 won’t even get past the loading box.

Like said clicking on the Forza Horizon 5 icon after the start pop-up has resized multiple times seems to do the trick. Have you tried it out?

Can’t click on what isn’t there. It goes the ministry of culture screen, then crashes, & nothing is in the taskbar to click on.

I assumed you ment at the start when it hasn’t even fired up. In your case this workaround obviously doesn’t works, sorry.

HA HA HA!! I just completed (win invincible) a 10 lap Goliath and my game crashed to Xbox home… to update. Bravo!! :laughing:

From lap 5 the IA ​​was crazy. I was 1st and had cars in front hahahahahaha…Then I had no one and my position changed from 3rd to 5th to 6th lol.

Just loaded the update from today. Still can’t launch FH5. Gonna uninstall everything & then only load the base game to see if it starts up that way at least.

It’s the base game for sure. Stripping it down to just that with zero DLC & it still fails to launch or even put an error in the event log.

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after the final update (25/4/23) my game not launch, i tryed everythings that the forza support say to me

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i had some issue with game crashing but last update holy hell

5 days tring to make this game works
looks like gonna cancel gamepass till fix

crash when press continue
tried repair, reinstall the game, reset, update windows, nvidia drivers

Always the same, update or change the series and the problems come back…

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