Report New FH5 Issues - README

Troubleshooting Hub Horizon Troubleshooting FH5 Report New Issues
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Horizon Troubleshooting - Report New Issues

This section is for users to report issues not listed in the Known Issues category. When an issue has been identified by the team it will be tagged Bug-Logged and moved to Known Issues.

VITAL INFORMATION

  • Try troubleshooting steps below before posting
  • Vote on topics if you are affected. This is necessary even if you create the topic; if a topic has zero votes, the team will not see it as a significant issue. Replies do not take the place of votes.
  • Add to existing topics - don’t create duplicates
  • Reproduction steps are vital to help the team diagnose the issue. See details needed below.
  • Make your title clear and use basic keywords
  • One issue per topic

Troubleshooting steps to take before posting

Approaching troubleshooting with patience and clear information is the best route to a successful resolution so you can get back to enjoying the game.

1) Look for current information

  • Check Xbox Live Status or Steam for issues affecting gaming for all players.
  • Read the existing forums topics and Known Issues lists and articles at Forza Support where you may find specific steps to clear or work around an issue.
  • Ask the other players how game features work for rulesets that may cause certain behavior.

2) Don’t cancel a save sync

  • Even if it seems a “Synching” message is taking a long time to complete, let it run. Interrupting game save progress can cause more problems.

3) Update to current versions

  • Staying up to date on the game version and device drivers is vital to the game running smoothly. In some cases we may advise rolling back a device driver to an earlier stable version until a new driver can be released.

4) Restart your device

  • Before reporting any issue, you should first restart your gaming device to see if that clears the issue.

5) Report your issue

  • Help us help you: the more reports we have, with detailed information about the issue, the better we’ll be able to diagnose it. Without community information, it may appear to the team that no issues exist.
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Voting

Upvoting topics is an important tool to help the team gauge the number of users impacted. If you are experiencing an issue, look for an existing topic, click the topic and then click VOTE in the upper left of the screen. You can click VOTE again to remove your vote from the count. Your voted topics can be seen in your forums profile under Activity.

Tagging

Using the Tags dropdown in the upper left of the screen will filter topics to help you find existing info on the bug you’re reporting.

Status Tags added by Staff

  • Need-Info - The Forza team needs more user information to debug the issue
  • Bug-Logged - The Support Team has entered the identified bug in the system, may need more info from players in some cases before a fix can be applied
  • Fixed - A fix has been released and announced in Release Notes.
  • Will-Not-Fix - The Support Team has determined that this issue won’t be fixed or addressed due to game design. These topics may include a workaround.

Category Tags

When creating a topic we suggest that you add a category Tag; staff may apply the appropriate tag to your topic later. You can see how the Forza team categorizes bugs in the FH5 Known Issues List at Forza Support here.

Use the following tags for Troubleshooting Hub / Report New Issues topics

  • Accessibility - in game Accessibility settings and peripheral issues
  • Accolades - Accolades not unlocking, Hot Wheels missions
  • Achievements - Achievements not unlocking
  • Auction House - interface issues. Stuck auctions and lost cars/credits issues should be reported by ticket to Forza Support along with inappropriate player content reports (we do not guarantee player-to-player deals).
  • Audio - audio bug issues only; use the Suggestions Hub for car audio accuracy
  • Barn Finds - Barn Finds not triggering or completing, interface issues
  • Cars - bugged painting, tuning, audio, or modeling; Request cars and parts in the Suggestions Hub
  • Controller - button mapping and layout not working; visit the manufacturer for device support
  • Environment - floading objects, navigational routing, spawning
  • EventLab - prop modeling and placement, race loading, rules of play issues
  • Festival Playlist - challenges not unlocking, loading; use FH5 Discussion for feedback about difficulty
  • Gameplay - anything not covered in another category
  • Horizon Stories - story missions and expeditions not unlocking
  • Horizon Arcade / Open - completion or challenge tracking
  • Localization - translation errors
  • Performance & Graphics - character customization, loading/lag/freezing; Please also submit a ticket on these issues
  • User Interface - menus, missing UI features or nav buttons, non-localization text issues
  • Wheels - wheel input mapping

Issue Description

When you create or reply to a bug topic please provide the following details for each issue type:

Accessibility

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • What settings are you using?
  • PC/device specs and/or peripheral set up if relevant:

Accolades

  • Name of Accolade
  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Achievements

  • Name of Achievement
  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Auction House

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Audio

  • Brief description of the issue (Short sentence)
  • Provide video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Barn Finds

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Cars

  • Car Model (Full name from in game, no nicknames or abbreviations please)
  • Brief description of the issue:
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Controller

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • What console or device are you on? (PC, Steam, Xbox One, Xbox Series, etc)
  • What controller model are you using? (Xbox Controller, Xbox Elite Controller, non-Microsoft brand)
  • Wired or Wireless?

Environment

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Including Location on map or event name

Eventlab

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Event/race you are using as the start template.
  • Prop(s) affected if relevant.
  • Rules of Play and custom settings is relevant

Horizon Stories and Expeditions (aka in game story content)

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Horizon Story and Chapter or Expedition Name:

Festival Playlist

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Name of Playlist event.
  • Series Name and Season/week number
  • Car model used in attempt if relevant

Gameplay General

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Performance & Graphics

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • PC specs if relevant. (Do not attach Dxdiags please as these may contain personal information)

Horizon Arcade & Forzathon

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Type of Arcade event

Localization

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • Affected language(s)

UI

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:

Wheels

  • Brief description of the issue (Short sentence)
  • Provide Screenshot(s)/video(s) of the issue encountered:
  • Detailed steps to reproduce the issue encountered:
  • What console or device are you on? (PC, Steam, Xbox One, Xbox Series, etc)
  • Wheel Model
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Posting - Rules and Guidance

  • Troubleshooting topics are for informational discussion only - opinion, debate, or other posts that do not serve the purpose of informing the community or the developers will be removed.
  • Civilized tone will also make the process go smoothly, while using profanity, abusive, or disrespectful language may just interrupt the process leaving you without a solution and even get your account locked out of using the forums or Forza Support.
  • Search for and use existing topics on your issue. Duplicate topics may be merged or removed by staff.
  • Post in English only.
  • Title your new topic with keywords that clearly identify the core of the issue (not “I have a problem” or “Help me”)
  • Keep topics to one issue each. Topics with lists of different issues will be closed or removed by staff.
  • Provide a comprehensive description of the issue, when it occurs, and steps to reproduce it. The ability for the Forza team to reproduce bugs is vital to the debugging process.
  • Provide basic information about your setup: gaming platform, game version, game settings, GPU or other peripheral model and driver numbers etc. Do not post personally identifiable information such as email addresses on the forums.