First I’d be happy if I could just contact Turn 10 for support, but the support page on this website only has an advertisement for Forza 5 and no actual FAQ content.
I have Horizon 2 on XBOX One and have been playing for a couple months, A few days ago I tried playing when there apparently was an issue with XBOX Core Services that prevented anything on my console from working.
Now when I try to start the game is says INVALID PROFILE The profile you are trying to load is no longer available. Please delete it from the Xbox Dashboard and create a new one.
I have tried:
Power Off console - soft reset
Power Off console - cord unplugged
Delete local saved games - Forza syncs from the cloud on next launch and gives me the same error
Reset console to factory defaults - Once Forxa reinstalls it syncs from the cloud on first launch and gives me the same error.
Game appears to be bricked for my account. Any help, even just a Turn 10 support contact number, email, chat, whatever would be nice.
Did you have any luck with this? For the last couple of days I have not been able to get past the loading screen and play Horizon 2…I dropped them a email as well, but I thought it was a global thing, guess note…
EDIT… So after unplugging and plugging back in the Xbox, I can log in… Didn’t loss my progress, was worried.
I’m having the same problem today. Last night it was working fine.
Deleting the save game or cold starting the xbox didn’t fix it for me.
Sent them an email, but i’m afraid it’ll get overlooked.
if you have deleted your saved game then it needs a full resync which takes hours do fire up the game, walk away and come back a couple of hours later.
It may look.frosen at times, it isn’t, just let it finish.
I sent them an email yesterday at 8:00 am, got an automatic reply at 8:10 am. Then the Community Team sent a personal reply at 11:15 am with a suggestions to fix, questions and request for follow-up email.
I’m pretty pleased that I got a response and it was so prompt.
I haven’t got a response back yet, other than the automated one.
I also let it fully sync, took a long time…
Did you guys have the same problem and fixed it? If so, what did you do to fix it?
Thanks
Hi, OP again. I still have not recieved a response from the Turn 10 email I sent 5 days ago, but I did finally unbrick the game.
In Settings under Manage Storage, you can press the menu button with Horizon selected and get options to manage the game storage. I selected to delete my saved game and it gave me an option to delete the Cloud save as well.
Of course that means I had to start the game over as if I’d never played, and I’m willing to be some of the “reward” cars I recieved the first time I played will not be rewarded again, but at least I can play it again.
I am now hit with the invalid profile problem. Trying my second wipe of local save data. Not hopeful. Message sent to forzafb@microsoft.com, auto-reply came back quickly.
Might try deleting cloud stuff while leaving local data next. If I have to lose my progress (level 200+) by deleting both then “&*(#^^” but it will be fun to start again…
If you’re having a Profile issue, I would strongly suggest you contact Xbox Support before you do anything drastic locally. It may be fixable by simply deleting the Profile and then downloading it again. Xbox Support can provide guidance.
