I have been having issues with the downloadable version of the game. I have experienced many different crash points and freeze points over the past few weeks. I have done my own research and took alot of advice from forums I read. I also contacted Microsoft about the issue and spoke with 3 separate agents attempting to fix the ongoing issues. I have done every single troubleshooting technique possible and the game still crashes and have been instructed by Microsoft to contact you. Please advise what I can do about this. By the way, the game came with the xbox one when I bought it. There is no hardware issue. All other games work fine.
You say you have tried all troubleshooting steps.
Has that included uninstalling the game and reinstalling?
Has it included changing your console settings for power and startup to “energy saving mode” instead of “instant on”.
Also have you turned off the other feature called something like quick resume (on the same screen).
Is there a pattern to th ecrash and freeze? Is there a timeframe eg can you only play for 5 minutes and then a freeze or longer? Does it always happen when trying to do a certain thing?