Hello, I am really hoping that someone within T10 can help me out as soon as possible. I recently started to have issues saving and sharing tunes. The last one was the new Honda Civic Type R. I would go in to save and share the tune after testing and as it was saving the game would freeze, the game would quit and I would find myself out on the XBOX home page. I would start the game back up and repeat the exact same issue.
I then started to try and complete the very first Forzathon event for the 69 Mustang. While in Freeplay to set up the required races I could not adjust the number of AI racers. The option looked like it was there but it was not available to adjust the number of AI racers. So I did the 5 laps at Maple Valley and the 5 laps at Dubai alone. So I was halfway through the first event for the first Forzathon in FM7.
I then thought after playing a little bit that this may help the game along and I tried to save and share my tune for the Civic Type R again. Same thing as described above, the game froze and I found myself back out on the XBOX home page. I then did a hard reset on my XBOX to try and clear all of this up. I restarted the game (it is a digital copy) and the game started up as if it was the first time that I have ever played it.
Now my driver level is reset to 1, I have no cars, my driver was not selected (male or female), no credits etc-. As if I never played. However, I had messages regarding rewards for my shared tunes and their uses. Specialty dealer showed that I had already owned all three cars, Ferrari 458, Subaru Legacy and the TVR. All of my achievements exist in the system as well as my stats. (I have screenshots of this.) I have also uninstalled the game and extras (7 in total) and reinstalled them with no luck.
I have played the game for a total of 4d 11h 10m, my collector tier is 14, my driver level is 85 and I owned 154 total cars. In the game itself, I have nothing. For additional information, please see my screenshots and clips of the game crashing within my captures.
I hope that I have provided a thorough explanation of events, my actions, and the results. All I want is to have my cars, credits and driver level restored to where it should be. I had the first three championships 100% completed as well.
I have been a loyal and positive influence on the game and the community since Forza started. Thank you for reading this, I will patiently wait for the reply.