[INVESTIGATING] Car tunes lost since last update of november 3 2017 [XBOX ONE]

Troubleshooting Hub Legacy Troubleshooting Legacy Motorsport Issues
1

Hi there,
I get Forza motorsport 7 recently. I already had Forza motorsport 6 on my XBOX ONE.
I play them with Thrustmaster TX 458 racing whell.
After last update that applied yesterday, I’d lose all the tunes I made for 2013 Hyundai veloster turbo.

Tune inusable
Tune inusable1920×1080 94.6 KB

It’s very annoying. It took a lot of time to make them, and I hope they can be retrieved.

It seems the tunes of other cars remained.

I also noticed, no matter, that my 2010 Renault CLIO RS changed to default color.

Changed color
Changed color1920×1080 109 KB

2

Just try re-booting the game again. Since the update Resume Game hasn’t been working for me, if I Resume then it doesn’t load my tunes or paints. When I re-boot it works fine.

3

Cold booting doesn’t help. At least four of my cars are affected and if you try to save a new tune it becomes locked. Buying a new car enables new tunes to be created on the new car. Fortunately this didn’t hit any specialty dealer cars for me.

Crash

4

Thanks for your replies. Already hard and cold booted one day after.
I will try buying same car but I think it will no permit to retrieve existing tunes.

5

It appears that it is just certain tune files and not related to the cars. I was able to import FM6 tunes, modify, and save new working tunes. Interestingly “resetting to default” didn’t fix it. You had to load a working tune first to clear some sort of problem with the car. I’m guessing its related to a fix of the parts load bug.

Crash

6

Thanks Crash220. For one car, I have all personal tunes I created that became inusable. Because I’m not the only one affected. that means it’s a real bug with this update. For me, a significative impacting, a part of game’s data corrupted , that take me hours to create.

7

Hi everyone,

I sent this over to the team to have a look.

UPDATE: Devs are investigating.

Thanks,

8

OK. Thank you.
If anyone know, is there any way to backup the tunes ?

9

Damn it. I bought new car, made and saved new tunes for it. And all the new tunes are corrupted.

Wrong tune
Wrong tune1920×1080 93.5 KB

10

I am having the same problem. It isn’t just tunes I made before the Nov 3rd patch, I can’t open any new saved tunes either. The game is “on hold” for me until this issue is fixed. I’m really glad this situation is being investigated, because it seems alot more important than trivial things such as how much bass there is for engine sounds, and how many credits we get for this or that.

11

Any news from the Team after one week of investigation ?

12

New update applied yesterday but no change for the problem. Tunes stay unusable.

13

Also saving and sharing causes the game to crash every time. Reinstalling game made no change. GG

14

Yeah, this is still very much so an issue. It happened to me with the Audi TTS with a RWD conversion. If I save a tune without the conversion, the tune saves just fine but it won’t save correctly once I convert the car to RWD. Curious if that has anything to do with it.

15

I don’t think that has anything to do with it. I had that problem with the Renault F1 car which had no upgrades. I found out that if you sell the car with the unloadable tunes and buy a new one, you are then able to create new tunes and save them. But those old tunes are still unloadable.

I hope this problem is still being investigated. I wonder if it’s possible for a tech to see if they can load one of the OP’s tunes from the cloud? If someone, somewhere can read the data and send it to the affected users, we could all move on from there. Right now I am in standby mode.

16

This issue is still happening over 2 months after the date in this Thread Title. Is anyone actually INVESTIGATING THIS ISSUE.

EDIT : This issue now affects every single car I purchase. Buy car, make a build and tune NO DICE instantly corrupted tune save from the very beginning!