Thrustmaster TX wheel won't work

I just bought a thrustmaster tx 458 wheel and downloaded the drivers on my pc. When the wheel is plugged into my pc and I go to the wheel’s control panel and select test input, nothing works. When plugged in the wheel moves about 2 degrees left and right and does nothing else. None of the buttons work and the pc doesn’t recognize me turning the wheel. The same issue occurs when I plug the wheel into my Xbox One. It just sits still and doesn’t calibrate at all when I start Forza 5. I have no idea what the issue is or how to get the wheel to at least respond.