Hi all,
I have tried messaging Turn 10 and been ignored…i sent them a message nearly 2 weeks ago and got the automated response saying they receive too many email so unable to reply individually. That was around 2 weeks ago, and i have heard nothing back. I sent a PM to Helios an hour or so ago and have had no acknowledgment that he has even received my PM??
I have tried to post a reply to someone with a similar issue to mine, and was informed that my account has been moderated - i havent even posted anything yet?! This is my first post, and yet i am moderated already???
My issue is the sync issue overwrote my save file on xbox one with the corrupt file that was stored on the servers…i lost 8 months worth of game progress, around 70+ cars and around 8 million credits…all lost through no fault f my own and due to sync issues. Original email sent to forzafb@microsoft.com nearly two weeks ago below:
Console ID removed.
Any help greatly appreciated as i have been ignored by Turn 10 so far!
Hi there,
I loaded up the game after not having played for about 2 months, it started syncing and asked if i wanted to sync from cloud or xbox one. It stated cloud save was newer (from today 30th August ) and xbox hard drive was older (2nd or 3rd July 2015, so i chose cloud save as presumed the newer data would be the best option…
The cloud then preceded to overwrite the data stored on my hard drive and now that data is gone!
So i have lost all my progress up to now, having owned the game since around November 2014…level 130, around 70 cars, around 8 million in credits and all the hours and hours of gameplay i put into this game…all lost because the cloud save is corrupt!! Had i chosen the old save data (from the xbox hard drive am sure it would have been ok?!).
Please tell me you are able to roll back the data on the cloud saves to find a working save from 2nd/3rd of July 2015? My gamertag is luckystar37 and console id is xxxxxxxxxxxx
If I load the game up now on my xbox one, it starts right at the start of the game, giving me just 18,000 credits and no cars and no progress, i have lost everything, this is ridiculous!
Please advise ASAP you are able to resolve this and get my game save data back??!
Thanks and regards,
James Carlisle