Support: Apex (Beta) links and Known Issues list

APEX FAQ: TROUBLESHOOTING AND SUPPORT

Note that while you may find help for Apex in these forums, issues with game download, loading, crashing etc should be directed to Xbox Support.

Troubleshooting links:
Apex Info at support.xbox.com
Error Code Lookup Tool
Gaming on Windows 10 Policies & Enforcement
Xbox Live Status
Windows 10 Gaming Support at Xbox.com
@XboxSupport Twitter account
@ForzaMotorsport Twitter account - announcements and current alerts
forzafb@microsoft.com - Contact the developers. Be detailed and concise, and patient.

Help! Something isn’t working!
Reboot. Rebooting your system (including networking hardware) solves most issues, especially after you’ve recently installed or updated software, or have had a long uptime. Reboot first, then look for solutions in the links below and existing discussion topics rather than creating new threads.

How do I get tech support if I have trouble with installation or running the game?

How do I contact Turn 10?
Per the forum Code of Conduct, “constructive criticisms and suggestions are welcome, provided they are directed to Turn 10 Administration via private e-mail, here: forzafb@microsoft.com.” If you are communicating a problem with your game or account, provide as much detail as possible in clear language. You will receive an automated response confirming your message was received, and you may or may not receive a followup response. Some basic information questions may receive a response from the official Twitter account www.twitter.com/Forzamotorsport but enforcement questions should only be directed to the email address. A list of forum Moderators is in the Code of Conduct but moderators are not Turn 10 employees and cannot answer some game account questions.

APEX (BETA) KNOWN ISSUES LIST

Some graphics cards may be blocked by driver version
Some cards may not have supported drivers released that meet the game’s minimum driver version. If you have the latest driver version available from your graphics card manufacturer but are still blocked from launching the game with an “AP301” error, you can attempt to bypass this block by holding “Page Up” while selecting the Quit button. Be advised that bypassing this pop-up may result in game instability and / or poor performance.

Crashes can occur when maximizing settings on low end machines
Players can manually customize visual settings above the capacity of their available hardware in some scenarios. This can cause poor performance and instability when settings exceed the available video and system memory.

Crashes can occur after repeated races on low memory machines
Some machines at the minimum memory specification (2 GB of video memory + 8 GB of system memory) may encounter a crash loading into events. This most often occurs after 5 to 7 consecutive races.

Cars unlocked on car select don’t refresh.
When unlocking a car from the car select screen, either via Forza HUB unlock or paid early unlock, the player must leave and re-enter the car select screen to see the car properly unlock.

**Multi-GPU scenarios are not supported **
The title does not support multi-GPU scenarios, such as multiple physical graphics cards or cards with multiple integrated GPUs. In these scenarios only one of the available GPUs will be leveraged by the title.

Low Memory warnings can occur with default settings
In some hardware scenarios near / at minimum requirements, players may experience low memory warnings with default settings.

V-Sync cannot be disabled
There is currently no option to disable V-sync, which would allow tearing and smoother framerates on some systems. This feature is targeted for an update soon after launch.

Hybrid GPU laptops may experience tearing
Laptops equipped with both an integrated GPU and a dedicated GPU may experience significant screen tearing / corruption when playing the game in full screen.

Unable to disable anisotropic filtering
The Anisotropic filtering option currently has no “off” setting.

**Unable to manually disable MSAA **
The MSAA custom setting currently has a lower limit of 2x, with no option to disable anti-aliasing. Anti-aliasing is disabled by default as part of the “Low” dynamic quality setting.

Dynamic render quality may be set incorrectly
Some machines may be placed in a dynamic render quality setting that isn’t optimal for their system capabilities. These settings will be profiled and optimized throughout the beta period.
Fury X + 16 GB machines unable to select “Ultra” Machines equipped with an AMD Fury X that also have 16 GB of system memory will be unable to select “Ultra” dynamic render quality with 4K resolution. To work around this issue: 1) Ensure the system display resolution is set to 4K (3840 x 2160 - requires 4k monitor / display adapter) 2) Launch the game and go to fullscreen model (Alt-Enter) 3) Go to Options->Video 4) Set “Dynamic Render Quality” to “Ultra” 5) Set “Force Resolution” to “Off”

Some performance dips may occur
In some race / track scenarios players may encounter momentary dips in performance below our target framerate goals for default settings. Game optimization will be ongoing throughout the beta period.

All in-app purchases will be charged to the user signed into the Windows Store.
If the user signed into the windows store is not the same as the user signed into the Xbox App/Apex, the user’s in-game purchases will be charged to the user signed into the MS store.

**Racing wheels are not supported **
Race wheels are not currently supported in Forza Motorsport 6: Apex. Adding wheel support will be a focus of the development team during the beta period.

**Some controllers may not function as intended **
Some third party game controllers may not have full functionality in Forza Motorsport 6: Apex. Recommended controllers include the Xbox One Controller and Xbox 360 Controller.

**Multi-monitor scenarios are not supported **
Forza Motorsport 6: Apex currently only supports full screen in single screen scenarios at 16:9 and 16:10 aspect ratios.

Car Bowling pins don’t count after rewind.
In the Raptor Bowling event, any pins knocked over and subsequently reset by use of rewind will no longer count towards a player’s bowling score if knocked over again.

**Drivatar Badges flicker during race **
During some tracks / races, Drivatar names and badges will flicker in and out of view.

Intro video audio is out of sync
The audio that introduces the Ford GT on Rio is out of sync with the video it accompanies by up to a few seconds.

**Some badges may appear locked after unlocking **
After unlocking during post-race, some badges may appear locked when the user returns to the Badges Menu.

**Plane disappears on Rio **
At times the plane on the Rio track will disappear for a short period of time.

Saved photos cannot be shared
There is currently no way to share a photo once it has been saved. Photos can only be shared by selecting “Save and share” when they are first captured.
Restarting races can cause the track to disappear When restarting races in some select locations, the track can fail to stream / load. Exiting and re-launching the race should resolve the issue.

**Closed Spotlight events still retain “New” tag **
When Spotlight events close that the player has never played, they retain the “New” tag and are counted in the available medals total for the Spotlight Series.

is this normal i choose in audio option Homecinema but no 5.1 sound

Salut moi avec une gtx 980 32 go de ram ssd i7 4770k le jeu saccade ???

It should work but English is the default language on these forums :slight_smile:

I’ve noticed that if you have simulation damage on and use manual w/ clutch, you start out with 4% transmission damage no matter what you do.

I have a 970GTX and I can run at Ultra no dynamic all max at 1080P and seems like 60FPS very easy.

But I can not select anything higher than 1920x1080? I have a 2156x1440 monitor and I run DSR on all other games no problems.
But they are not even available in Forza?

Is their switch I need to set to enable DSR in game to select higher resolutions.

Maybe it is running in windowed mode only, how do I disable?

I have alienware 13 gtx 960m and 16 gb of ram but Im setting choose lowest graphics options 1440x720 but game already freezing repeatedly generally at night maps my laptop is it enought for forza or not
maybe thats why beta game maybe nex time my pc can run truly this game you say what about my problem

Black boxes appear behind cars thumbnails when selecting a car with a custom paint job

Forza Motorsport 6_ Apex (Beta) 5_8_2016 7_36_02 PM by Keagan Mead, on Flickr

Forza Motorsport 6_ Apex (Beta) 5_8_2016 7_36_10 PM by Keagan Mead, on Flickr

Forza Motorsport 6_ Apex (Beta) 5_8_2016 7_36_23 PM by Keagan Mead, on Flickr

Additional Info

  • AMD R7 Graphics card +FX Processor
  • Tried reinstalling forza
  • Have latest driver optimization(release was spisifically for FM6 Apex)

I get no sound, all sounds work only car engine sound doesnt.
Even when I just go to the look car option when I start engine you hear the engine turning over and thats it just 1 split second.
Help please
System all AMD
Newest drivers!

I’ve been playing through the Tour, but once I get to the 3rd circuit “Yas Marina Circuit” and on the loading screen I get the audio information on the track and race but thats all. It doesn’t load the circuit, the hints and tips and previews of the circuit change but the game never loads the race.

Is this an issue with anybody else?

I really would like to continue on with the tour as the game has potential to be a great one.

I’m running Win10 Pro 64, fully updated on a more than capable machine but from within the store it tells me I need to upgrade Windows to use this app, and I cant download? How can I possibly need to upgrade from 10 Pro to use this?

You need to check your Windows base version number. (cmd line winver). You will probably find it is below 1511 or some other number. Way I worked around it was download the Media Creation tool and did an upgrade from there. No other way to do it as far as I know.

The game isn;t actually fullscreen which leads to lack of performance. i can play it at 1080p custom>ultra settings, but it have moments when it freezes…

I can not play. I get to the “press A” and something pops up and goes away in a sec… Looks to be the sync game pop up. I have w10,3570k,16 gb ram,gtx 970. Updated w10 and gpu drivers. Please help.

Followed the msconfig/normal set up. Fixed issue.

  • The rewind function sometimes gets stuck and keeps rewinding for half a track length rather than the normal few hundred meters it’s supposed to rewind for.
  • Occasionally the rewind functions doesn’t work at all in the middle of a race. Pressing the button just doesn’t do anything.
  • The 2011 Koenigsegg Agera thumbnail doesn’t show correctly in the vehicle selection screen.

Can’t launch it - I see the app frame, the space where the launch videos normally plays, but no video, and the app just crashes out

:frowning:

W10 Build 14342 w/ R9 380 4GB & latest Crimson drivers

Game was running fine since beta release till Friday 13th. Now it’s crashing with AP501 error code which means that my graphic card doesn’t support dx12, say what? How it’s possible? Is it a bug?