Still cannot download the PC FM7 Ultimate Edition past the 29th September deadline, why?

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1

I have been able to download the 67 GB game to my Xbox One, connected via Wi-Fi to my router, without a single issue and I played it in the early hours of this morning from midnight. It’s a great game from initial impressions, running flawlessly in gameplay at 60 FPS and only suffering from weird stuttering in anything that’s FMV.

Anyway, I bought the game primarily for my PC as that is my main gaming platform and the demo easily ran at 4K and over 60 FPS (thanks to the weird Framerate = 60 FPS (V-Sync) bug on my 165 Hz G-SYNC display) maxed out with 8xMSAA, essentially better than Xbox One X quality. However, I have been unable to download the game at all on PC without all four of the Ultimate Edition files erroring out. Initially the game did start downloading to my I drive but like everyone else the download stalled at around 2 GB and on clicking Retry it started again from the beginning before halting again with an error at the 58.8 MB mark. Thereafter the game has refused to download at all despite the four files showing various levels of installing, checking and downloading.

The errors for the four files are as follows:

FM7 Ultimate Edition - Code: 0x803FB107
FM7 Hoonigan Car Pack - Code: 0x80073D12
FM7 Fate of the Furious (Day One) Car Pack - Code: 0x80073D12
FM7 VIP - Code: 0x80073D12

I’ve done the usual sfc /scannow and dism /online /cleanup-image /scanhealth checks and both report no errors. I’ve ran wsreset.exe from an elevated command prompt. I’ve cancelled the downloads and uninstalled all the pre-order files then clicked on the FM7 UE Install button from the Store numerous times. I’ve even signed out of the Store, ran Disk Clean-up and CCLeaner, and restarted my PC, Nothing will get the damn game to download. It’s beyond frustrating at this point.

I know there’s nothing wrong with my PC or the internet connection (my PC is connected by cable direct to my router) because Steam has been downloading dozens of game updates without issue and I bought and downloaded FIFA 18 on Origin the day before yesterday. Also, the Store itself has download and installed updates for about 8 apps as well as 25 GB update for Halo Wars 2 (installed to the same location as I’m trying to install FM7 to) and Minecraft among others. The I drive I’m trying to install to has 614 GB of free space, more than enough for the 95 GB FM7 download.

So why is this game stubbornly refusing to download still? It is now 7 hours past the release time which is when we were told we would be able to download the game (since it became clear that the pre-load was not working for many due to incompetence - what else can it be? - on Microsoft’s part). If it wasn’t for the fact that I can play it my Xbox One, even though that is not the platform I bought the game for, then I would be absolutely fuming right now because I bought the Ultimate Edition specifically to play this weekend on my PC. At this point I don’t think the PC specs are relevant but it’s an i7-4770K, 16 GB, GTX 1080 Ti, Windows 10 Pro v1730 64-bit system in case anyone is wondering.

I have sent files generated by the Windows Store using wscollect to support twice now and apart from the first time, pre-release, I’ve not heard anything else back.

PLEASE FIX THIS!!! YOU ARE DAMAGING THIS GAME’S REPUTATION BY RELEASING ON THE CLEARLY BUGGY AND INADEQUATE WINDOWS STORE!

2

Seriously. I don’t have a single clue why Forza games are being glued to Microsoft crap software. Could’ve played tonight with my friendos but I’m stuck clicking pause and redownload every single time the download gets held up. Not to mention I don’t even know if it will actually be playable if I keep this up. Only 88GB left!

3

Also, the only way I can even initiate this game download is by clicking on the Install button on the Windows Store > FM7 Ultimate Edition page which then queues the four files I mentioned in my first post before failing during the installation stage.

Under Store > My Library > Your Games > Works on this device I have the following four files (note: not five as listed on the UE Store page as the Season Car Pass is not listed for some reason):

FM7 VIP
FM7 Fate of the Furious Car Pack
FM7 Hoonigan Car Pack
FM7

However, if I click on the FM7 right now, after cancelling all the other broken downloads, then nothing happens. Yesterday, when I clicked on that I was prompted for an install location (it defaults to I as set in my Settings > Storage options that has 614 GB free) but on clicking OK nothing happened anyway. It’s like the Store is ignoring any attempts for me to download the base game and I don’t know why because I paid £79.99 for it!!!

I’m really sick and fed up of this and wish I’d never bought the game in the first place. I should have waited until after release to gauge feedback on the PC version.

4

I have the exact same issue as you and have sent all my logs etc to the turn10/windows people that I was asked to do. Sucks but idk what else to do. Nothing worse on getting the download to start

5

Do you have exactly the same errors for those four files as me then?

I’m curious because it seems like everyone is experiencing the downloads stalling part way through rather than the issue I’m having which is getting the game to even start downloading anything more than a few MBs before erroring out. It’s so frustrating to not have any feedback at all when I’ve paid £80 for this game specifically to play it early.

Yes, I have the game on my Xbox One and I can play on there and continue it on my PC once (if?) I get it downloaded and installed but that is not really the platform I want to play this game on as it offers an inferior experience (IMO) to a high-end PC that is capable of offering the Xbox One X experience now rather than on 7th November.

One thing I neglected to mention was that despite the fact that none of the four files are reported as successfully downloaded, that three of the DLC ones (all but FM7 itself) show as installed under Start > F and I can click and uninstall each of them. Not sure why they show there when they are listed as failed installed by the Store but maybe that’s part of the problem?

6

i already wasted over 1tb of traffic for that crap. i try to download one last time now. if it doesnt work today i will refund!