Load failed, FM6 locked up

Sorry to hear that you ran into this, um, unfortunate situation. I have also been left with almost zero help in the past, but I just decided it was because T10 doesn’t have money or space in their small team for a dude to just sit there and run support.

Anyway, why don’t you tell us your exact issue and run us through the steps you have taken so far. Many people here are very resourceful and have found workaround or full solutions for issues regarding FM6.

according to the BBB, they have between 100-300 employees, you cant tell me that they can’t have one of those monkeys doing support… so far I have done everything from re-booting my xbox, deleteing, and re downloading my profile, I have reset my network modem, and router, I have even purchased the actual game on CD, and absoultly nothing has changed

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I presume Xbox Support would have gone over this, but just to be sure:

Have you tried the steps in the first post of this thread exactly as indicated?
http://forums.forza.net/turn10_postst40842_SUPPORT–Issues-launching-FM6-Ultimate-Edition.aspx

Have you tried going to My Games & Apps, Manage Game, select your save under Saved Data, and Deleted it, with a restart of the console and game?

well I got it to unlock, but thank you turn 10, I lost my almost 7 million credits I had

Send an email to forzafb@microsoft.com with subject “FM6 game save” and a link to this thread. They have been providing replacement credits for lost saves in FH2 and FM5.

What were the steps that led to the game working this time?

I had to delete the save data everywhere, Microsoft never told me about that step, thank you manteomax

Welcome back :slight_smile:

this is my response… so safe to say… its gonna be a while, or if I even get my credits…lol

Thank you for contacting Turn 10 Studios. Due to the volume of mail we receive, we cannot individually respond to all e-mails sent to us. If you have a question about a Xbox LIVE or Forza Motorsport Terms of Service, please see the following links:

Anyone???

I am having a issue with both Forza 5 and 6… it has to do with the upgrade, the game installs completely with the upgrade, and the last update i got for Forza 5
with both games after the intro screen and signing in… the game fails to load… have spoke with several reps…none were able to resolve this issue… I believe it has something to do with the update… can anyone help with a patch ?..or or any suggestions…i have done a hard boot…deleted my profile stated a new one etc etc etc…someone please help… Forza frustrated

Can anyone help me?
Since I bought the game I have been unable to play as every time I launch the game it goes past the opening credits and then a message pops up saying “Load Failed - An unknown error occurred. Please try again later” The game then locks up on the press A to continue screen. I have seen that deleting your save solves this problem however I have no save to delete as I haven’t been able to play the game yet. I have tried re-installing the game, re-downloading my profile and hard resetting my Xbox but none of them have worked. If anyone has any suggestions the help is appreciated.

Do you have the demo still installed ?

Sometimes content that belongs to the full version is listed under the demo. Check the content there or just delete the whole demo.

You can also try to login with a different profile (or guest account) on your XB1 and launch the game to check out if the problem is console or profile related …

Good luck .

Thanks for the suggestions, it was the console. Different accounts didn’t work. So I factory reset it and now it works fine :slight_smile:

Ive got the same problem but ive factory reset my X box and still wont work

If you play another game, do you have saves? I lost all of the saves for my other games but didn’t realise because all I wanted to play was forza. It turns out that mine wasn’t syncing to the cloud. You might have to contact Microsoft as it’s probably your xbox and not forza.

Did you tried another account on your XB1 ?

If your savefile (in the cloud) is corrupt
, factory reset has no effect because you download the corrupt file again …

Therefore you should try another account to see if the problem is console or account related.

Iv done a “hard reset” and unplugged my xbox, iv deleted my saved games on console and even tried a factory reset on the xbox but kept getting stuck on the menu screen it either freezes completely or I get a message “Load Failed” with “An unknown error occurred. Please try again later” under it, everytime it tries to sync but only to say that at the end.

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Does anyone have any more information on this yet? I’m getting the load failed screen but can sign in with a guest account.

Then it’s account related.

Delete your offline savegame and try it again.

If it still doesn’t work, delete both of your savegames, the one on the XB1 and your savegame in the cloud.

would this put me back to square 1 on the game though?

i.e bonus credits etc?

6 mil plus my cars ive collected and won would be a bitter pill to swallow.