Game crashed and corrupted my profile/game save

Hi does anyone know if you can recover a profile on PC from a few days ago. I have backups but don’t want to do anything yet unless it scews things up totally.

Forza has been working brilliantly, purchased on the Xbox but playing on the PC.

For no reason the other day I crashed (Literally in the game) during the game and the graphics went wrong (light blue & flickering and flashing).
Could hear the car but couldn’t see anything. Couldn’t cleanly exit the game as the ESC key didn’y bring up the options and if it did I couldn’t see it to select anything.
So had no option but to kill it in task manger.
Then went back on and it loads up but when I get to the screen that says welcome “GamerTAG” it sits for a while and then crashes.

Went to the XBox and tired on there. It sat for a while syncing. This completed fine but now when it loads it does the same thing on the xbox so I assume that is using the same corrupt profile that is downloaded to the xbox from the cloud.
Don’t get any error message like E45 as others do.

Logged a call on the support site a couple of days ago against the corrupt profile option but not heard anything back. Do these calls get answered and can this issue be fixed?

With other games you get to download/export your profile so you can manage it yourself. Does this happen in the Forza world?

As I said I have comprehensive backups from when I started but have no idea if you can use these. I assume as with most Windows 10 apps it sits in the packages dir which I can find but don’t see a way of rolling back.

Anyone else had the same issue and managed to recover or do I just wait for support to work some magic? If so how long does this usually take?

Getting withdrawl symptoms and it’s only been a couple of days…

Cheers
QC


UPDATE


Just manually updated to the lastest version with the TOP Gear task via the MS Store and all is now miraculously working. Got latest game save back with all data.

Still would like to know if you can back it up though. Don’t like relying on Microsoft to do it.

im glad to know that it’s working now after the update, i was just on the brink of deleting my data and starting over haha… currently downloading the update hopefully it fixes my save :slight_smile:

I have tried updating the top gear, but the problem still exists.