I bought and installed the complete add-ons collection before actually buying the game and now I downloaded the game and it shows that I’m not a VIP and can’t get the dlc cars free… who do I contact to get this fixed?
SlamosaurusRex1, I have the EXACT SAME issue! There is nowhere to contact ANYONE! I got into contact with Xbox and a GREAT lady saw that I purchased the content and saw that the cars WERE NOT AVAILABLE in the free section or even listed as free! Everything shows “PUCHASED” but when I go to the cars to get them, I have to pay $$$$$$! I have a case number and this is what I tried that did NOT work.
Good day!
It was nice speaking to you and I am glad that we are able to to confirm your purchase for the Forza Motorsport 6 Complete Add-Ons Collection:Forza Motorsport 6 Standard Edition. Please follow troubleshooting steps below. We appreciate your business and I hope that you will continue to enjoy your gaming experience.
If you need further assistance on your concern, you can visit: support.xbox.com please take advantage of our free games this month. Please visit this Games with Gold. To ensure you get the best entertainment experience possible, I have included some great information that may interest you.
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Thanks again for contacting Xbox Support. It was truly a pleasure speaking with you.
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Sign out your Profile
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Restart the Xbox
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Sign the profile back in
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Check the DLC in game
If that dont work, plesae uninstall and install the game back
- Reset Factory Defaults (This will not remove all your games and apps)
To do so, please follow the steps:
a. Go to your Settings > All Settings
b. System > Console Info&Updates
c. Reset console
d. Keep games and Apps
If the troubleshooting above did not help, please proceed on contacting the game developer.
Mae
Xbox Customer Service Support
Hello I’m french and i have the same probleme of you!!!
What version you have ? I have edition Day one and you?