Xbox one fh2 game account

I keep getting a message that says ,(THE FORZA HORIZON PROFILE YOU ARE TRYING TO LOAD IS NO LONGER AVAILABLE. PLEASE DELETE IT FROM THE XBOX DASHBOARD AND CREATE A NEW ONE ) … I called Microsoft they told me this is not there problem that I needed to get a hold of someone on this forum … I told them I purchased every dlc available and didn’t wanna loose out on the same or the content that I needed to be helped but nope … What do I do ? I need help fixing this issue

idk dude im judt confused