@XboxSupport: Ever hear myths about the enforcement process? Here’s info straight from the source on how everything works:
http://enforcement.xbox.com/Home/WhatsHappening?id=news
Hammering out Enforcement Myths
Published 3/10/2015
The Xbox Live Policy & Enforcement Team strives for transparency and accountability with every enforcement action. We want you to understand our policies, and don’t believe anyone should be left in the dark when receiving a suspension. But there’s no denying that the enforcement process lends itself well to rumor and speculation, and over the years many myths have spread about our team. Some of these misconceptions are understandable, while others are a little more outlandish (we’re not robots!). Consider the following myths busted:
Will I get banned just because I received complaints?
No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely untrue.
XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.
Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation.
I wasn’t doing anything wrong when I got suspended. Why did this happen?
While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and users may be enforced upon at any time for past offences.
A player may be offline (or playing single player) at the time of the suspension, but his or her online status at that particular moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are not sure why it occurred, please check the email sent to your Microsoft Account or view your Enforcement History on enforcement.xbox.com.
Can I get a free Gamertag change by going to the enforcement forums?
Some users are under the impression that simply by inquiring about a forced Gamertag change in the enforcement forums XBLPET will provide a free Gamertag change. This is not the case.
While players are encouraged to post if they have questions about an enforcement action, posting in the forums does not in any way guarantee a free Gamertag change. In the past, a forced Gamertag change gave users the opportunity to change the offending Gamertag free of charge. Unfortunately, this gesture was prone to abuse, and many people simply chose new, equally offensive Gamertags. As a result, the Gamertag enforcement process changed. A forced Gamertag change now automatically assigns a new Gamertag to the account, much in the same way a system-generated Gamertag is provided when you first sign up for Xbox Live.
If a player is unhappy with the assigned Gamertag and wishes to change it, he or she may purchase a new Gamertag through the standard Gamertag change process.
I got a message saying I was signed in on another console when I was banned. Did I get hacked?
While it can be alarming to see a message indicating your account was signed into another Xbox right before receiving a suspension notification, it’s not indicative of a compromised or “hacked” account. This message is a product of the Xbox 360 enforcement process and does not literally mean that the account was signed into another console at that moment. It also does not mean that another player caused the suspension. Only XBLPET has the ability to issue enforcement actions, and if you receive a suspension it’s because we determined that the account committed a Code of Conduct violation, not because you were hacked.
However, if you have reason to believe your account may have been compromised or the actions that led to the suspension occurred while the account was outside your control, please visit the Compromised Account Solution Tool.
I don’t need to include any information when I post in the enforcement forums- they already know about my suspension, right?
Though XBLPET maintains comprehensive enforcement records, enforcers are not mind readers. We can’t adequately respond to forum inquiries if it’s not clear what questions are being asked or who they’re being asked about. If you wish to post an inquiry in the enforcement forums, please make sure to include the following:
- The Gamertag that received enforcement action
- The reason for the inquiry
Once we have this information, we’ll be happy to assist you!