by Dave McCarthy, CVP Xbox Player Services • Aug 15, 2023 @ 8:30am
- Xbox’s new enforcement strike system educates players about enforcement severity, cumulative effect of multiple enforcements, and the total impact on their standing.
- Players can receive a total of eight strikes; each strike remains on record for six months.
- Each strike results in a suspension from Xbox’s social features for varying lengths of time.
- Every player will begin with a blank slate, or zero strikes; previous enforcements must still be completed.
We are constantly improving our safety measures and bringing more systems and tools in place that empower players to respectfully interact with one another – because everyone deserves a place to comfortably be themselves online, free from harassment and bullying. One of the most common questions we get from players through feedback, posts, and appeals is how repeated enforcements impact their gameplay, how they escalate, what they escalate to, and how they know when their account is back in good standing. To help address this, we are introducing a new enforcement strike system.
The new system attaches strikes to every enforcement, ranging in severity based on inappropriate activity. Each player will now have a view of their enforcement history including strikes and the overall impact these have on their player record. This revised system gives players a better understanding of enforcement severity and the cumulative effect of multiple enforcements. Enforcement transparency is about giving players clarity into how their behavior impacts their experience. Our content moderation efforts are not changing as a result of the new enforcement strike system.
As always, when a player believes they have witnessed a violation of Xbox’s Community Standards, we encourage them to report. All reports are evaluated, there are no automated enforcement actions based solely on the fact that a report was made. No volume of inaccurate reports results in an enforcement. Only reports that have been reviewed by the Xbox Safety Team and determined to be accurate result in an enforcement.
With the new system, enforcements will also include strikes based on the severity of their actions. The system is similar to demerit strikes used in driver’s license systems in many countries. For example, a player that has received two strikes will be suspended from the platform for one day, whereas a player that receives four strikes will be suspended for seven days. Players have a total of eight strikes and, once reached, will be suspended from Xbox’s social features like messaging, parties and party chat, multiplayer and others for one year from the enforcement date. All strikes received stay on a player’s record for six months. Today, players will all begin with a blank slate, or zero strikes. Any previous enforcements, such as suspensions, must still be completed; new enforcements as of today will result in strikes.
With these changes, Xbox is evolving enforcement to focus on protecting players. This is why even suspended accounts remain functional for single-player experiences and players do not lose access to purchased content. However, for the most serious violations – including illegal activity – Xbox retains the ability to permanently suspend all functionality of an account including access to purchases.
In 2022, fewer than 1% of all players received a temporary suspension, and only 1/3 of those received a second. Our data shows us that players typically stop inappropriate behavior after one enforcement, quickly learning what is and is not acceptable based on the Xbox Community Standards and how to better engage on our platform. The strike system is designed to further empower players to engage positively and appropriately on Xbox and with the community. We’ll share data and updates in our bi-annual Transparency Report.
Below is a visual of what players will see in their enforcement history:
Like before, players will still have the ability to appeal eligible enforcements. Where applicable, if an enforcement is reversed, the corresponding strike will be removed. For more information, visit the FAQ on Xbox Support.
Below are some additional safety resources: