Here the Response of my ticket:
Als ob wir zu blöd wären.
Hello,
Sometimes your Xbox account privacy settings can affect your connection to Multiplayer and access to UGC such as car liveries.
Please work carefully through the troubleshooting below. This applies even if you are Playing on Steam or PlayStation.
An update may have changed some preferences so please make sure to double check all areas. (Even if you don’t play the game on Windows or Xbox please double check all areas that you are able.)
Please sign out of your account then sign back in. Please try this in all locations such as Xbox console, Windows, Windows store, and through the website. Doing this should help sync settings across devices.
Please make sure you try changing parental controls through the Xbox console, Windows and through the website if possible.
Please go to Xbox Official Site: Consoles, Games and Community | Xbox, sign in if needed, and ensure you haven’t selected to block or restrict any privacy and online safety features. If some options are set to Block, you may experience interference or reduced functionality in your gameplay experience.
You’ll also want to double check the age setting for your account and make sure it’s over 18 and not listed as another account’s child account.
In addition please check out these articles from Microsoft for more information.
If you are having issues accessing an account or updating account settings, you will need to reach out to Xbox or Windows support.
XBOX: http://support.xbox.com
WINDOWS: https://support.microsoft.com
Thank you,
Forza Support & Safety Team