Is there any way to turn on some kind of debug logging or error collection for FH5?
Either editing some game config file to turn on enhanced logging or maybe someone has a set of Process Monitor filters that could be used?
I haven’t been able to launch FH5 since the rally update dropped. It gets past the first two loading splash screens, goes to one about the Ministry of Culture with a little circle in the corner, & then crashes back to desktop. Nothing is logged in the Event Viewer related to the game when this happens.
I did all the online troubleshooting & opened a ticket with PGG. They told me it was Windows & go open a Windows ticket. The Windows team blames it on the fact that I’m part of the insider builds. Even though I’ve been in them for years, everything else works, & the game itself also worked fine until the Rally update. They told me to unenroll & change builds. No proof, no reasoning, or any explanation other than “it’s Insider, so that must be what’s breaking it”. Nevermind the fact that every other game I have (FH3 & 4 included) runs just fine.
I’m not burning down & then rebuilding my house because the toaster is having a problem.
Specs for reference:
Latest Win 11 Pro build
Alienware X17 laptop, AW 34 curved OLED monitor, RTX 3080 mobile, i7-11800H Processor, 32GB of RAM, 2TB NVMe OS drive, 4TB WD Black Gaming NVMe (game install location)
Nothing in event viewer. And no proof it is from Insider. Especially because I’m not the only one failing in the same place in the same way.
Hence, why I am asking T10/PGG if there is a way to turn on logging, or use Windows Sysinternals Process Monitor to catch the problem.
Show me an error or event that proves it’s Insider, otherwise, that’s just throwing out the “you have beta, it is the cause” excuse.
this is happening to me but on xbox series s. same exact thing two loading screens and then back to home screen. tried everything ive found online and still doesnt load up ever since the update.
Since nothing is going into the Windows Event Logs, adding an additional event log tool on top won’t help.
They already have debugging options available within the game, including ways to output them. The question is if they are able to be turned on by the “end user” of the game. That would probably be the best way to get the necessary information, since it comes straight from the game.
I have a Windows Sysinternals Process Monitor capture that was run during the issue, but it’s 3.4 GB of data uncompressed & unfiltered. So, if someone from T10 or PGG can provide a set of filters or things to look for, I can trim that down to what they would need.
And I’m not even close to mad or angry with you, trust. I’m more annoyed with the fact that there seems to be a definite lack of support around the issue & with how the issue is being handled.
With the default filters out of the box, it’s showing 6.5 million of 7.4 million events. Flipping it to eliminate every event tagged with a result value of “SUCCESS” drops it to 670K events. Filtering down to just the ForzaHorizon5 process makes it 4.4K events that had some value other than “SUCCESS”.
It’s gonna take a while to drill through that. And if the culprit is an error outside the main game process, that makes the haystack exponentially larger.
This is why I was hoping someone from T10/PGG would chime in on the thread.
The capture showed me where it wanted to try & write a crash report for uploading. But somewhere between that & the rest of Windows, it never happened. Can’t tell if the report just never got written or vanished into the ether…
4:43:28.9484894 PM ForzaHorizon5.exe 7592 CreateFile C:\Users\REDACTED\AppData\Local\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\LocalCache\Local\CrashReport.xml REPARSE Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult:
4:43:28.9487240 PM ForzaHorizon5.exe 7592 CreateFile D:\WpSystem\REDACTED\AppData\Local\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\LocalCache\Local\CrashReport.xml NAME NOT FOUND Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a
T10/PGG/Bueller? Bueller?
Normally you’d find multiple entries in the event log for WER (Windows Error Reporting) if the crash was properly caught & transmitted.
Also, properly processed crashes would go here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive
Nothing there for the ForzaHorizon5.exe crashes.
A little background for perspective on where I’m coming from:
Info Tech has been my career for almost 30 years now, so I will go as deep & as far as possible to figure things out on my own every time.
Many moons ago, I supported multiple Windows Server technologies for Microsoft in the Platforms Support & Platforms After Hours Support groups. Deep dives into system files, the registry, networking, & system recovery were all a typical days/nights work.
That means, typically, if I’m posting a question to a forum or to “support”, the basics were covered & didn’t work. Not saying I’m always right, or that I don’t occasionally miss something, but usually it’s not a super simple thing if I can’t fix it myself.
It’s also why I’m very particular about how my issues are handled by support people, since support was my job for years. The silence on this & the lack of handling things is extremely frustrating. If they would post a detailed set of instructions on how to get the data they would need regarding these crashes when the basics don’t work, it would make their support tickets much more useful than a handful of dxdiags & vaguely worded descriptions.
Hello,
We’re closing this thread due to low reports / reproductions. If you are still experiencing this issue you can create a new topic. At the time of the closing this topic had 0 votes.
Thank you,
