Hello, i have been “working” and i use that in the losest sense of the word, with Microsoft, Xbox Live Support, Turn 10 Studios and Microsoft Studios about issues that popped up after the 4k and preceding update Oct/Nov 2017. All my DLC content disappeared, my career mode got stuck as i couldn’t chose another series to go to, it was stuck on the Forza Cup whatever, the 3rd one in the set is, and when you try to continue the game will do one of two things, 1. it will pause and make an audible noise, then pause for another 5-7 seconds and then crash, reboot and you end up back at the Xbox dashboard OR 2. it will say “Track Loading…” and you will have a moving picture, and sound and everything looks like its doing something, but it sure as SH!T is not loading the track, after an hour the first time, 30 minutes 2nd time, left it going while i went to work the 3rd time, 14 hours later, still “Track Loading”, and this was just the tip of the iceberg, the next update (3rd one including the 4k) caused all cars in my garage to disappear, i was one of the first hundred or so people to report this with details, error codes and more, and so the story has been going on for the better part of 14 months. I was promised a full refund of the game from Turn 10, and Xbox live support offered 12 months of live gold because Forza is pretty much the only game i play, i purchase other games, COD, Assassins Creed, Halo, F1, Horizon, Battlefield, and many others but i simply dont have the time to invest to get into the games, so for all intents and purposes the only reason i have xbox live gold is for the ability to race with others in Forza 7, and i couldn’t do that. Oh, and so after 10 months i finally said screw it, i’ll accept the credit for the game $106.97, and the 12 months of live gold (mainly because my account was due for renewal in Dec 2017 and i just purchased a new 12 month card in November and then all this started to happen making my live gold account useless for me, and finally Microsoft offered me a $150 credit, which turned into a Microsoft store credit which i was fine with as i just wanted to end all this non sense, and guess what…I GOT NOTHING, just three times someone at corporate has tried to close the ticket as if the issue was resolved, yet none of the engineers at Turn 10 have a clue, same with the MS engineers and if they dont, obviously there is nothing that tech support will be able to do, and yes i uninstalled, reset my xbox, checked all the setting per the techs instructions, then purchased another external hard drive as Xbox live support had determined, with my technical help (I’ve been in the IT and Telecom field for 30 years) so the only weak link after uninstalling and reinstalling on the internal console drive was that the 5TB ext i was using might have a problem. I checked it with CrystalDisk and it pass all the tests, i tried using another 5TB this time a WD instead of a Seagate and uninstalled and reinstalled with the same results. Months later and many patches and updates later i was able to reset my career mode, granted i lost all my cars, my in game credits and there were issues with my purchased DLC packs, and now we are getting to your comment…
Now with the super short version of (believe it or not the above is the super short version as i have error codes, error messages, screen captures and photos and so much more), but the reason many can’t get rid of the DLC packs that they supposedly can’t download is that when you go to uninstall them it gets confused and says that you can’t remove that as you don’t own it. Yet when you go into the Marketplace and you have the option to “Purchase or Buy” that DLC, it thinks for a while and then gives you an error stating you can’t purchase this item because you already own it!!! Well if you already own it then why cant you download it and buy the cars in those packs? Because when you do eventually click on the download DLC enough times it will finally download it but then it says you can’t buy this car because you don’t own this DLC pack, go to Marketplace and purchase this DLC, which we already covered. It’s like the chicken and the egg but without either in sight.
So i got a email from Microsoft today saying they have revoked my license, HOW THE F**K CAN THEY DO THAT WHEN I DID NOT BREACH ANY EULA, I DID NOT GET A REFUND, I DID NOT GET THE CREDIT THEY OFFERED AND THEN PROMISED ONCE I FINALLY AGREED, AND NOW THEY ARE TALKING ABOUT LIMITING MY CREDIT OPTIONS, this is total hor$eSh!t and i am seriously about 6 seconds away from finding 6 of the best licensing law firms and deep six’ing these people that are involved in this massive cover up of a attempt to monetize game items with real world currency, like they have with FIFA, except the programmers don’t know how to communicate with the accounts teams so people end up in these endless loops of “you can’t buy this because you dont own this DLC, and then when you try to purchase that DLC it tells you, you cannot purchase this because you already own it”
F-This, i went out and purchased a PS4 Pro, and if Microsoft doesn’t square this away to my satisfaction then i will reach out to many friends worldwide (from actors, to famous photographers, to YouTube celebs i am friends with and others) and bring to light this 12+ month long adventure of Microsoft, Turn 10, and other involved parties lies.