PC - MS Store: Error Code 0x0 when Launching Game (3910076)

Had the same issue: it worked before I went to bed last night, came back after my doctor visit today, and it decided to load via the app store instead of running the game. Didn’t really want to have to redownload the entire game, so I tried to move the game. Oddly, it only gave me the option to move it to where it was already installed. ‘Moving’ it did the trick, though.

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I had the same issue, went through resetting the game and that didn’t help.
Moving the game to my other drive also didn’t help, but then moving it back to the same drive as before got the game working.

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Confirming that moving FH5 to my F Drive and then moving it back to my C Drive worked! Thanks for the tips, although this sort of thing should not have happened!

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Reinstall worked but took 2 hours to download, install, and resync data.

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Didn’t have the Windows update before installing the FH5 update - have since updated Windows, still the same situation with FH5 crashing afterwards though…

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Me at least. Downloaded the update this morning, but got the 0x0 error when I tried running the game this afternoon. Syncing also failed twice, and I noticed in the game bar, there’s no FH5 icon in the looking-for-group box. Normally the icon is near the top of the list.

The xbox app seems to have been updated, but was being awkward, and I’ve been trying to sign into the game bar, but it doesn’t want to know… Correction, didn’t want to know until just a moment ago.

There were updates for W11 yesterday.

I’m trying to move it to my D:\ drive, but am sceptical it’ll make any difference.

I’ll also note that the Minecraft Launcher threw a strop on my W10 machine last night, but I’ve not tried uninstalling and reinstalling it yet. As I also said above, the xbox app seems to be out of sorts.

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Windows 10 PC here, I have the same issue.

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I transferred the game to the D:\ drive, but that didn’t work. I transferred it back to the C:\ drive and it worked, but it was very, very slow to load, and was offline only.

The xbox app was still being weird as well (not logged in, but when I tried the screen went black; restarted the app and I was logged in), but Horizon 5 was in the game bar even though my experience was strictly Horizon Solo.

I’ve done nothing about the nVidia update, but assume that makes no difference.

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Here’s some Specs I’ve received from a User on Reddit who is suffering from the issue

PC Specs

• Windows 10
• Intel Core I9-10850K
• 32GB RAM
• MSI NVIDIA RTX 3070

• PC - MS Store
• FH5 version 3.614.70.0

Neither moving the game nor reinstalling it completely worked for them and the game is unfortunately still not launching.

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I’ve spent the morning moving the game from my SSD to HDD (only one with spare capacity) and now moving it back again to the SSD.
I didn’t bother trying to play it from the HDD due to speed issues, didn’t try to launch because it wouldn’t be staying there anyway - once it’s back on the SSD I’ll try again and update if the move worked for me.

(quick rant - how utterly ridiculous that we even have to try this sort of thing on a “modern” game - once again this shows the lack of QA prior to release. Something something “spirit of Horizon?” Pfft.)


EDIT: Moving the game from/to the same drive has worked for me. Complete waste of 2+ hours, but yeah, can confirm that for me moving it has corrected the failure to launch.

Shall I send a thank you? /s

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Agree. Previously the game wouldn’t load when there was 1) WU or 2) Nvidia driver update.

Or a FH5 update…

Terminate app in add/remove often helped.

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No idea how specs from Reddit help.
This was an update (large one) which screwed an index or some other support file.

I could be on an i3 with dialup and 4GB RAM in Bangladesh for all it matters.

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This is what a software company we pay millions to dev and QA software is supposed to do.

I THINK that this has some issue with the core engine which was triggered by Starfall. Either they had to update because of a Starfall bug, or they fixed something and thought “let’s apply to FH5!”

And here we are. I wasted 3 hours fixing their slop.

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It may (or may not) have to do with advanced management not being activated.

Launch the XBox app, select FH5 in your library and activate advanced management.
It will suggest a new folder to move the game in (same SSD in my case). Click “move.”

Can take a bit to move the whole thing but not as much as moving it twice.
Worked flawlessly here. Let me know.

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So a 0x0 which is resolved by MOVING THE GAME has to do with the graphics chipset?
Walk me through that.

I’m facing this exact same issue. The launcher would give me an error 0x0 and crashes.

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Same problem here.

Same here, on both the Windows PCs in our house. One is Win 10, the other Win 11. Each as different CPUs, motherboards, and different (albeit both nvidia 3000 series) graphics cards. Both versions of the game are from the Microsoft store. Different user accounts.

I tried repairing, reseting, uninstalling, and re-installing (from the Microsoft Store) on one of the PCs, none of these things had any effect. I’ve not tried moving the game, I don’t have another disk handy that I can do this easily from the Settings → Apps menu.

How they deal with this issue will influence whether I buy the new Motorsport, that’s for sure!

Same 0x0 issue here. Would be nice to hear they are aware and working on it, but know we won’t.

Wait, so this is a new issue that just came up? Cos, I don’t even know if there are any updates coming up (besides the new season ofc)…