PC Game Crashing with Invalid Profile message

Anyone else having problems to start the game since the latest update from a few days ago (PC Microsoft store)?
Everytime I select: Load Existing Forza Horizon Profile. The game just crashes.
And the backup where I only have 492 cars must be really old since I have over 1000 cars now.

Also my account and the latest game save does work on my Xbox Series X, I also tried to buy new cars on Series X to update the Game save but still same pop up.

I tried DDU, Repairing and reseting game files and Microsoft store, I tried other games (FH4, FM23) they both work fine.
I discovered this yesterday after FH4 Crashed on me with a Driver Time Out. Might that be the Problem? But why is it affecting only FH5 then, shouldnt it affect FH4?

Im now reinstalling the game.

Specs if it helps:

GPU: Radeon RX 7900XT
CPU: Ryzen 7 9700X
RAM: 64GB DDR5 6000MT/s CL30
SSD (Where game is installed): 4TB Samsung 990Pro
Motherboard: MSI X670E Gaming Plus WIFI

Graphicsdriver: Adrenaline 25.5.1



I also encountered the same situation. This interface popped up every time I entered the game.

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Also since the last update?

on the loading profile screen I get un error from invalid profile. the game crash son after. please help me

i have the exact same problem.

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Okay so its most likely the game itself. We’ll just have to wait for a patch of some sorts i guess.

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I have the exact same error; even the information that appears in your screenshot also showed up for me.

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Sama problem on my end, tried to launch the game unlogged to get a log in screen in the start screen, it said that the files couldn’t be synced

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I have exactly the same problem.


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I have exactly the same problem but on the steam version

I put my config below:

CPU: Ryzen 5700 X3D
GPU: MSI RTX 5060TI
RAM: DDR4 corsair vengance 3200mhz 32Gb
Motherboard: B550 Tomahawk
install on a samsung 1to M2 SSD

graphics driver: game ready 576.28

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I have exactly the same problem but on the steam version

I wrote to support. But it didn’t help me. I tried step number 3 and still the same

"Hello,

Thank you for contacting Forza support. We understand how it feels to lose data and/or have your save game data corrupted. We will be glad to help you with this situation.

So that we can better assist on this matter, please click the following link: Lost Save Article and complete all of the steps provided.

This article is meant to provide troubleshooting to attempt to recover an older or lost save. Sometimes this is not possible, and you will need to create another new save so you can continue playing the game (See step 3 in the article). Please note that we cannot restore any lost progression such as experience and campaign completion due to technical constraints.

In that case, once you’ve deleted your save and unlocked online mode in the new save, we can return your inventory which includes cars, credits, and wheelspins that we could identify from your previous save.
This process is only available for Forza Horizon 4 and Forza Horizon 5.

This is not an automated process. Once you’ve completed the steps in the article, please reply to this ticket and let us know to continue support"

I have access to another computer, I installed forza and everything works normally. I still have this problem on my computer.

Same problem…

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Status: We are currently investigating an issue withFH5 on PC (Microsoft Store & Steam) whereby players are being presented with the ‘Invalid Profile’ message when starting the game. Please bear with us while we look into this.

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  • Hello, I’m also a PC player. My save files can’t be saved and I can’t play the game normally. Please find a solution
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Hello mate, I’m exactly have same issues with you. Thankfully, the officials are aware of the bug and are investigating it.

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I have the same problem

Following up, we’re aware this is still an issue and are investigating.

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Game was working fine untill i tryed to fast travel back to the festival site, and it froze and took forever to do it, so i quit the game, and rebooted my console ( Xbox one x ) and now the game won’t load at all, screen goes black and it crashes to xbox home screen.
Very worried i will lose years of work

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