That’s what I was trying to say in my post comcast pushed a firmware update for my router/modem combo 2-3 weeks ago that turned it into a brick for Forza games only. All my ports were forwarded and NAT was open but just kept getting booted or just not able to join in the first place. Comcast said they could not reset it to the old firmware that worked perfect. So I had to get a new modem and use my old router that fixed everything.
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Omg no sorry, I didn’t even know that they never mentioned that to me on the phone, well looks like I have to make a trip to the Comcast store btw I’ve been having issues for about 3 weeks hmmm.
Make sure you speak with someone who knows what they’re talking about at Comcast. We had a situation several years ago where people couldn’t access these forums, and it turned out they were all basically in the same region in California, and being channeled through a single Comcast DNS group (domain name server, the system which automatically translates Internet addresses) which had gone bonkers. Comcast was blaming the users, and it was their own equipment.
Correct,I had to make a few people feel stupid with tech talk(trying to blame it on me) before they were like “oh we are going to transfer you Bob he knows everything”. That’s when I got someone I could actually talk to and got my issue sorted.
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I’m posting this here are a reference to anyone with potentially similar issues in the future. I walked Seahawktown206 earlier this evening and it has resolved all the issues he has been having.
From the Dashboard with no games or apps running follow these steps:
- Go to Settings —> Network —> Test Multiplayer Connection
- Run the Multiplayer Connection Test and wait for it to finish. Once it finishes DO NOT continue.
- Hold the four following buttons at the same time - Left Trigger, Right Trigger, Left bumper, Right Bumper - until you see a Detailed Network Statistics page appear
- The Detailed NAT Statistics section may be blank or appear with 3 dots as such (…) —> Wait for it to fill in with information
- If the Detailed NAT Statistics reads something about a port-based NAT filtering press B and start over at Step 1. (HINT: If you’re stuck in a loop here and have already tried repeating this process to no avail 3 or 4 times, it means the Xbox is not the problem and you should look into power cycling your router/modem or configuring your router/modem settings properly.)
—> If the Detailed NAT Statistics reads something about a cone NAT press B and continue on to Step 6. - Continue the on screen prompts to finish the Multiplayer Test
- Check that your NAT settings appear as OPEN where it shows your Network Connection
- Test Multiplayer Connection again this time simply following through with all the on screen steps.
- Once the test finished, return to the dashboard and QUIT the settings app
- Hold down the power button on the Xbox One Console until it shuts down
- Remove the power cable from the back of the Xbox One Console
—> You may also try removing the power cord from the power brick but I do not recommend this unless the power cable is removed from the back of the Xbox as well. Our end goal is to depower the brick. - Count to 30 Mississippi (or whatever you counted to as a child)
—> What you’re really waiting for here is the light on the power brick to turn off. It will be white (power on) or orange (power off but plugged in/has charge) and you need it to go away and wait a bit. Keep an eye on the light located on the power brick and make sure it turns completely off and then wait maybe 5 to 10 seconds before plugging back into the Xbox. - Plug power back into Xbox One console and boot up using the button on the front
Steps 10 - 13 are also known as a power cycle.
This process should help the Xbox One do several things. First of all,it resets it’s connection to your modem and runs an internal process to open your NAT. Sometimes the display may be incorrect and on occasion your NAT may show as OPEN but still have some problems preventing a good connection. This should resolve that. It also makes sure that your console is properly communicating with the necessary servers.
After spending quite the long time trying everything else we were able to help out with and unable to access several portions of FH2 even though he should have (by all other accounts) had access, this has fixed the issue for Seahawktown206. Hopefully it can help you as well.
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Yes indeed thank you PPI for quite sometime I couldn’t acces club rankings or see the new hub and a few other perks of the game but with this remedy I can now,this step really works so give it a try if you’re haveing issues again thank you all.
Hooray! Xbox One support should have walked through that process. Grrrr.
On the count portion (one Mississippi, etc.) and holding down the Big X button for shutdown of the console, the key is to look at the power indicator on the external power pack Normally, under connected power with the Xbox One “on,” the light will be white. When in powered but not in use, the color is a orange glow. Too many people simple hold the button down, then restart, and that is the incorrect method.
When the time has been counted down properly (one Mississippi, etc.), there will be NO light. That’s what you want - a complete draining of the power which forces a reboot of all the internal items on the Xbox One, forcing a system check, including the networking setup.
Thank you all for you’re help especially PPI I really appreciate it Snowowl Saturdaynight eft!