I have never seen anything like this in my life. On xbox, pc, or anything else… I am playing Forza 7 on Xbox One. I go to multiplayer & I am able to get in a lobby. The lobby works as it should (I believe), but as soon as the race is about to start, the game pauses & kicks me back to the main menu alerting me I’ve been disconnected. This is where it gets extremely odd… My Xbox One disconnects from my WiFi network & then my entire WiFi network shuts down. I then pull the plug on my modem & my router & reset everything & then everything is back to normal. I can recreate this over & over again. Forza 7 is the ONLY game I have any issue with when trying to play online. Even have the new CoD and haven’t had a single issue with it so I know it is not a network or connection issue. My UL/DL speeds are VERY good & I know that is not the issue. The fact that Forza 7 completely shuts down my WiFi network totally blows my mind.
If you have a decent router, it should have system logs you can look at to see what is going on. If the router is dropping all devices its not going to be the fault of Forza or the Xbox. There is a problem with the router and it just so happens that Forza triggers it.
If its a fairly old router, it may just be time for a new one. Like other hardware, they just crap out after a while.
On your console, go into Settings, then Network and Network Settings. You can Test network connection and Test multiplayer connection in there. It would help delve into the issue if you posted the Current Network Status (before testing) and then your results.
Mine are:
Wired
IPv4
NAT Type: Open
All services are available
One of the keys to multiplayer connections is having an OPEN NAT (Network Address Translation). If that isn’t happening, it can be a BIG problem.
My UL/DL speeds are 12/49mbps, 0% packet loss, 1480 MTU, 65ms Latency, 85% wireless strength. IPv4 & IPv6. NAT Open. It is a relatively new router. I turned off the security settings of my modem to let the router control the security because I had issues in the past that rooted in having 2 Xbox One’s on the same wireless network. The WiFi drops every device connected to it when Forza 7 triggers it & I have to reset the router & it starts working as it normally should. If it is being triggered solely by Forza 7, then the developers should at least have some idea of why or what is causing that. Blaming hardware when it otherwise works perfectly is not an acceptable answer.
Who is your Internet Service Provider (ISP) and have you checked with them about the latency? Remember, we don’t get the full speeds as quoted by our ISP’s, who will only support looking into problems when we fall below 80% of the quoted rates. Are you wireless with your connection, or wired to your router? Also, are you using IPv6, or strictly IPv4? Not all ISP’s have taken to fully supporting IPv6 even years after it came out.
I don’t have a 100’ cable to run across my house. I’m using wireless.
My network settings state I am on IPv4 & IPv6. I have Spectrum (which was Time Warner Cable). I don’t accept that it is a network/ISP issue because every other game works perfectly fine. The Detailed Network Stats say I have 65ms Latency. Honestly, latency is about the only thing I don’t know about, so I don’t know what it should be. But if 65ms is not good, I would imagine it would affect other games, not only FM7, so I assume that it is acceptable also.
and you cant try for a while moving the xbox near the router and using the cable? couse if it works maybe is a problem on the router wifi signal that drop , or if you have a spare router around you can plug it wlan to your actual router and try with the wifi of the spare router…
It isn’t a WiFi signal drop… A WiFi signal drop wouldn’t just happen “randomly” every time an online race was about to start when the countdown timer hits 0:00… The only time my network EVER drops out, is when the countdown timer hits 0:00 and the race is about to start. I can recreate it over & over & over as many times as I’d like to try. That’s not “random”. I did try to hook my Xbox up via ethernet cable but the 75’ cable I have isn’t long enough… My TV is wall mounted and it’s not just as easy as moving my Xbox closer to the modem… I shouldn’t have to rewire my entire house to get a game to work multiplayer. Not to be rude, but do you see where I’m coming from? I just spent about $100 on my router a bit over a year ago because of the issues I was having trying to have 2 working Xbox One’s in my house. It’s not the router, it was specifically made with gaming in mind, I made sure of it. I don’t know the exact brand/model number offhand but I could post it later today.
If I get a chance, I will try hooking up via cable but that doesn’t really solve the issue or answer any questions I have, as I don’t want to go around punching holes to run wires all over my brand new house.
mine is 200 euros and no problem… even with the provider modem router… what i was suggesting is trying with a wifi signal of another router connected via WLAN to your actual router, to see if the problem still there or it works… im not suggesting to make hole in the house, but to figure out whats the problem to your network , i had a similar problem years ago with the wifi and the provider changed my modem… problem solved … in easy way : the wifi bandwith goes full that the transimetter on the modem cant handle that and goes in tilt ( with auto reboot of the modem for the error )…
I don’t have another router & I’m not buying one to test this out… Is there any way I can just get my money back since this game doesn’t work as advertised? It wasn’t listed in the system requirements that I will need a new home network setup & rewiring my house… What you’re saying isn’t a practical solution & I have not been offered any actual support. My network, hardware & software all work perfectly fine with every other game, device & system I have. Only Forza Motorsport 7 does not work with my current setup & that is not right. I feel like I’ve been taken advantage of and robbed. This is not OK.
For the record, I just moved into my house in January. The ISP supplied modem is brand new. You’re offering nothing but excuses of what other hardware could be the problem. Troubleshooting every piece of hardware in my house is not practical. It is not a network issue, it is a FM7 ISSUE!
I have no problem troubleshooting possible issues, but ALL of my hardware is essentially brand new. I am not going to go out & buy a new router to troubleshoot one game. That is NOT PRACTICAL!
If your console is removed quite a distance (or even is 15 feet from the wireless router/modem/gateway with several walls in-between) the signal is dropping - not the game. The wireless setup just cannot handle the amount of traffic being sent. We used to have - and you have hinted at several devices being used - issues back in the day of the original consoles with the original wireless connections with things we would never think about. Like cell phones or even microwave ovens in use.
Those devices were so close to the wireless signal in the broadcast channels they would knock the Xbox “off-air” for just long enough to disconnect from games or even Xbox Live.
The other problem is the “pipeline” of wireless, especially if you have other computers, cell phones or someone is using a “tablet” to wirelessly stream videos, a movie or just music. Wireless capabilities have a small “straw” through which uploading and downloading happen compared to your wired setup to your local ISP’s central office. BTW - You have what should be a pretty good connection from your ISP to the “internet” but the speeds quoted to you are only guaranteed 80% to their own Central Office, which is probably less than a mile from your residence. Beyond that, they guarantee nothing an their responsibility ends.
It might be beneficial for you to take a look at the PDF file in the first paragraph here, especially the wireless networking section (Page 66, I believe) just to verify your setup is in compliance.
BTW - All this is attempting to assist you to solve the issue, not trying to put blame on your setup. I have run (not currently) a wireless setup with the Xbox One, and when our three daughters used to come home for holidays or just a quick weekend, I would have to ask them to stay off their cell phones if I needed to download a new update for Xbox Live or any game. There just wasn’t enough “width” in the wireless pipe to accommodate all the signals.