[Mod Edit - all posts must be in English only; for technical issues use Forza Support articles to submit a ticket - MM]
Error code e;47-0
I’ve been dealing with this issue for the past few months too, ever since I reinstalled the game trying to fix the ‘hang type: activation’ bug.
Unable to play the game for months, then when they finally fix it my save won’t work online (only offline). If I delete the local save and try to download it from the cloud I get this error.
Support have been basically useless.
I’m going to make a point of never buying another Forza or Microsoft-published game again. I adore FH4 but being denied its use is infuriating.
I woke up this morning and I was greeted with an Error E:47-0 that said my profile was invalid. Tried to do all that I can to fix the issue including the wgs folder thing but nothing happened and I still lost my 10 month old account. Last time I played was on December 4 and I already made a new game starting from scratch. I already put in 34 days worth of playtime on this and was already Prestige Level 2 390-ish and have gotten 880 cars (all autoshow cars and almost all of the seasonal reward cars save for the DB11 PO and 720S PO.) I’ve already submitted a ticket and I’m waiting on the response but I might as well post here since some people on reddit said I should post it here as well. I hope I can get the attention of mod for this one since I heard the best I can hope is to get compensated with wheelspins, cars and money.
UPDATE Dec 18 2020
Happened AGAIN. Contacted support already and now Im just waiting for them to send my inventory again. smh why has this happened again. Everything was fine until I switched to PC. I guess I’ll go back to Xbox. It may be 30FPS but at least 30FPS doesn’t kill my progress.
Hello! The problem started when i update the Windows version to the latest of it(2004). my game was crashing out at the “Microsoft Studios” logo every time. Then I did this: Windows 10 Settings → Storage → Apps & games ->Forza Horizon 4 ->Advanced Options ->Select the “Reset” button. After that my game was running properly, but my profile got screwed, it said my profile isn’t available anymore. I watched a tutorial, where the guy showed that i just need to delete two files from:
Disc D: -->Users–>username–>AppData–>Local–>Microsoft.SunriseBaseGame_8wekyb3d8bbwe–>SystemAppdata–>wgs–>(then there was the 2 file) I did this and this wasn’t working so i reset the game(again) but the internet connection was off this time.Then i started playing (with Wi-Fi out) and it started from the very beginning- I restarted it (now with internet) i chose the cloud saving and again it said my profile isn’t available anymore. I also reinstalled windows, same error after could sync.
Error Code E:47-0
It happened on pc(obviously) on 7th of dec.
Do not send guides to fix this, there is none. It’s a server backup sync error, becouse the sync server have the corrupted files. ONLY forza can fix it.
Forza please copy my cars, CR, level and remove my account, and make a new one og paste my old things back in it.
Please contact me
[Mod Edit - personal info removed - MM] - the mail i own the game with on microsoft store
ingame name: Nogetdkk - i think, i use alot of names in different games.
If you need or want more information contact me on my mail.
You’ll have to open a ticket with them, I don’t think they will respond to your forum post. I believe they will just instruct you to start a new game, and then contact them again when you’ve gone through the tutorial. They will then give you some CR and spins, but they won’t do what you asked and copy your exact same cars, CR and level back.
[Mod Edit - posts in this forum must be in English only - MM]
[Mod Edit - posts in this forum must be in English only - MM]
I was just wondering if anyone else had this issue when trying to log into FH4? It seems to happen every few months. Every time, I’ve had to uninstall and reinstall the game. It resolves the issue every time, but I’m often missing things I had before (event completions, cars, etc.). Is there something I’m missing that will fix this without forcing me to do this lengthy reinstall? Thanks in advance.
You mean the E:47-0 problem?
I had this last month and I had it just the other day. Last month it seemed to be because of an update to the xbox app on my laptop, a process which logged me out. I needed to log back in, but after that, it was fine. But you do need to be aware that the app has got updated.
The same thing again this month, but this time, in spite of logging back into the xbox app and syncing the game for 4½ hours, it forced me to restart it from the very beginning, and I lost everything. Support was able to restore my cars, perk points, credits etc., which was a huge relief, but I’ve gone from prestige 6, level 352 to… Let’s not go there.
There was another update to the xbox app today, which I was at least aware of. I checked that I was logged back into it after it’d been installed, and rebooted my laptop – belt and braces so to speak. FH4 seemed to be all right.
Anyway, that might help spare you from reinstalling the game, which I’ve also done in the past myself.
This just happened to me AGAIN in less than 2 weeks. SERIOUSLY?? I’ll just get my cars back again and I’m not playing this game on PC anymore. I don’t care about graphics or 60 fps. Playing on an Xbox was far safer than playing on PC.
The only time I’ve had this problem on PC was when I recently fitted a new CPU that made my PC unstable, and the game crashed. It’s not surprising that this can corrupt the save. I just followed the instructions in the link in the message it gave, deleted my local save, and it re-downloaded my save from the cloud and everything was fine. I’ve swapped the CPU back now.
The other thing that can cause problems on PC is a PC won’t prevent you from shutting it down too soon. Always look in task manager, sort by network, and don’t shut down till the game save has completed the upload to the cloud. I’d guess an Xbox has something in its OS that keeps it running until this has completed.
Is that true or is that just an assumption some people have made. We can be sure that the game does not upload the entire save to the cloud each time you play, because the save can be huge and take minutes to upload for some people (mine would take about ten minutes on my slow line). The save is not just one file but thousands of small ones. The game presumably uploads only those files which have actually changed to the cloud, which would be rapid if not virtually instantaneous.
I’ve had this error a few times and don’t shut down my PC. However, I have often played at night and then put my PC to sleep moments after closing the game, and if doing that were to corrupt the save then I would be having the problem a few times a week, which I certainly don’t.
btw, that’s ten minutes on my slow line, if Microsoft’s cloud system actually used the full speed of my line, when in actuality it seems to use a fraction of it, which is why resyncing takes ages (like an hour). So I think this thing about turning your PC off too quickly is a red herring.
but on PC you’re able to do a backup.
Sorry but it’s a risk I don’t want to take anymore.
I agree it must only upload what has changed, though the fidelity with which it can separate changed from unchanged parts will have some limit. I know when I’ve created or downloaded numerous tunes in one session it transfers a lot of data afterwards, it can use 10+Mbps for a minute or more to transfer the save afterwards.
If you interrupt the transfer of the save to the cloud, that may not in itself cause the local save to be corrupted, but it clearly sets the scene for potential problems. If you use a different device to play the game, it can only reference what is in the cloud, so you’re going to get diverging saves. With another game that uses Xbox saving, I often had messages that there was unsaved progress from another device, before I knew about having to wait for it to save to the cloud before shutting down. And if the save to the cloud is interrupted, it knows the local save is more up to date, so that could cause a bigger problem in the event of it becoming corrupted than if the cloud save is the most up to date. I’m sure you have in the past talked about having problems related to the save, so I’d say putting the PC to sleep before it can complete the upload is not helping with that, as I’ve never had a single problem since always waiting for the save to complete, except for the CPU causing the crash. Even that didn’t cause it every time, it crashed a 2nd time after resyncing after the first time, and that didn’t corrupt the save, but that doesn’t mean the crash wasn’t the cause of the corruption the first time. There are often windows of opportunity for corruption if the code isn’t written in a way that guarantees transactional integrity, so you randomly hit one of those windows some times but not others. Goodness know why it isn’t coded to guarantee transactional integrity, when methods to do that are simply business as usual in e.g. RAID operating systems.
Another thing is that on those occasions when the game has crashed to the desktop, the save isn’t corrupted when I restart the game, my progress is still there and it doesn’t resync. Granted, that could be because like you say, it’s on the same device, but were I to try a different device then the cloud save might be older.
I’ve never had a look to see how much uploading takes place after exiting the game (properly rather than crashing). I would have assumed the answer was none, but if you say it uploads something then I’ll defer to you. Without looking or checking, I would have assumed the data which has changed would be minor, such as what cars you now own if that’s changed, credits, player level. The other stuff like rivals times, PR stunt scores and online rank are of course stored centrally and not related to your save. I assume the largest files are related to car paints, which I assume do form part of your save file, otherwise if the original creator were to delete them, it would remove them from your cloud save, which I don’t think is the case.
I would assume that when you get a livery or make one of your own, that it uploads it to your cloud save while the game is running, before it will let you select quit from the menu. Lots of assumptions, could be wrong, but just going on what seems logical here. Like I say, I’ve put the PC to sleep straight away probably hundreds of times since the game came out, but have only had this save error a handful of times, so while that doesn’t disprove your contention by any means, it also suggests to me it’s either a non-issue or a rare one.
Even if you do alt-f4, it uploads the save to the cloud after. I’ve seen that because I’ve done a fair bit of benchmarking where it gives you no option to exit the game, you can only restart it, so I alt-f4 after restarting, and it uploads game save data.
Yes, the E:47-0 problem. I’ve done some looking but have yet to successfully resolve the problem without uninstalling and reinstalling the game. And, yes, it did it again today (12/23). It’s been frustrating to say the least.
I lost everything to this bug ten days ago. Support unlocked my inventory, but all my progress from the past year was gone.
This evening, I got the E:47-0 message again, and tried some of my usual attempts to cure it, but suspect everything’s been lost. There’s nothing in the save folder.
I’ll be able to get my inventory back, but will once again have to start from scratch.
I dread seeing the game telling me that it’s syncing because I don’t know whether it’s going to be a couple of moments or eight hours followed by some message that it was unable to sync at all.
As ThatOneOldGuy72 says above: “It’s been frustrating to say the least.”
25th Dec. Update. This time I tried deleting the \wgs folder and restarting my laptop. FH4 took four hours to sync at the end of which, it said it’d been unable to. I opted to play offline, and found that everything was just as I left it (phew!) Not only that, but I was online as well.