I am looking for some help. I have over 400 hours grinding away at this game. I have accumulated most of the rare cars, all the houses/castles, and a great deal of progress in the game as you can imagine. The other day I get this message and I can load my profile in the game. "INVALID PROFILE. The Forza Horizon profile you are trying to load is no longer available. For more information, please visit support, Bing Error Code E:47-0. First of all, that web address does not even work. I tried deleting the local information on my Xbox and loading from the cloud that did not work. I uninstalled the game and reinstalled the game that did not work. I got a hold of Forza and they said that there is nothing that can be done and I should delete both local saved data and the cloud and start over in the game. I contacted Microsoft and they said my profile is intact and fine on their end, and this is a Forza issue. They said they have heard of this numerous times and suggest I go here. I am looking for some advice to see if there is any way to save this profile/data. I have a hard time believing the only option is to delete the file and start over when there is a backup in the cloud??? Also I would really hate to lose all the rare cars I have been working so hard collecting that Forza will not replace under “any circumstances” Seems like pretty shotty customer service for a known issue with this game.
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The best thing you can do is to submit a ticket here:
https://support.forzamotorsport.net/hc/en-us/requests/new