Change Microsoft account password and link it again it will link. I have tried it worked
Linked account and played fine - next day - asking me to link again, used same account i used that worked and it says āaccount already linkedā
Cannot get back on, tried deleting saved data and different account still nothing
Seems like its a right mess for alot of people
This worked for me. Thank you very much, youāre a legend 
Not linking problem solution
Close game for 15 minutes
Try again with Samsung Internet browser
Hi everyone,
Iām facing the same issue and wanted to share my case and the response I received from support.
My PSN account is: anjiji-gamedl@outlook.com
When I try to play Forza Horizon 5 on PS5, the game asks me to sign into a Microsoft account. But when I do, it says:
āYour PlayStation Network account is already linked to another Microsoft account.ā
The problem is: I donāt know which account itās referring to. Iāve only ever used anjiji-gamedl@outlook.com for both my PSN and Microsoft accounts, and expected the linking to work automatically ā but now I canāt play the game at all.
I reached out to Xbox and Forza support, and hereās the response I got:
āWeāre unable to determine the email address linked to the Microsoft account associated with your PlayStation account from our endā¦ You should contact Xbox/Microsoftā¦ā
And from Xbox support:
āWe donāt have access to see which Microsoft account is linked to your PlayStation account. Please contact PlayStation support.ā
So, Iām completely stuck ā each support team is pointing to the other, and I still canāt access a game I paid for.
I recorded a video showing what happens:
https://youtu.be/-vM_T80UlPc
Please, if anyone has found a solution or if any staff member can escalate this ā I just want to be able to play the game I bought.
Thanks in advance.
2 Likes
Worked for me. Thank you very muchhh
I have considered all the solutions provided on different platforms, and this is my final verdict :
Delete the saved data of forza horizon 5 (it would be around 2-3 gb) and create a new microsoft account (I used my phone). Then launch the game on your ps5 and use the new account to sign in. It worked out for me, and I believe this comment will be the most recent one, so I hope anyone whoās reading this will benefit from the latest update.
(The above method is for āSign in requiredā issue. Do not mistake it with some other problem.)
Bug Info: I cannot find my Microsoft account that links with my PSN account. I bought FH5 on PlayStation5 last month and successfully played 20+ hours. After one week when I tried to play yesterday, I was required to relink the Microsoft account. Thatās the start of the nightmareā¦ After I inputted several Microsoft account that I can imagine, it all failed and reminded me that I have to input the correct Microsoft account that linked with my PSN account. Iām not sure if this is a bug or I really input the wrong account. So now I cannot play anymoreā¦
Platform: PlayStation
Edition: Deluxe
Account: solo account
Attempted fixes: Iāve tried to support a ticket but there was no response on the webpage when I clicked the report buttonā¦ I also tried to contact PSN, Xbox, Microsoft for help, they all said I had to ask FH5 provider to solve.
Iām rally desperate now because I rally love this game and I bought the Deluxe version in PS5 at the first time and also bought some car tickets in game. So here Iād like to ask your support, which I really need right now.
Is that possible for you to reverse check which Microsoft account this PSN account is connected to? My PSN account is 463874860@qq.com
Really thanks for your great support in advance!
Recently as yesterday I bought the game in my ps5 and I am unable to play because the failure to link my microsoft account with psnetwork. I dont have an xbox so I dont have xboxlive account but for some reason when I try to link my ms account it resirect to xboxlive webpage and is a dead end. I want to resolve this or I will ask for refund.