HELP! Crash to homescreen after Amerian Road update.

Forza 5 crashes to home page when trying to play Road America tracks OR crashed to homescreen when I try to load multiplayer on XBL through Forza5, other tracks and career modem free play work fine.

Was there something wrong with the update? anyone else having an issue like this?

Here are steps I have tried, but still no success. stopping crashes.

  1. hard reboot, holding power for 10sec, unplugged power cable, rebooted XB1 reload Forza. results in crash back to home screen.

  2. uninstalled Forza, hard booted with both power cable and network cable unplugged, installed directly of disk. loaded game, connected network again with XB live sign-in, Forza loaded to main screen (press A), installed mandatory update to game. rebooted after completed install, now only initial flash screen loads then crash back to home screen.

  3. tried another game, COD Ghosts, loaded fine with no issues, does not appear to be console at this point but still not a good sign

  4. MS rep suggested bad game disk, will try on other XB1, but very doubtful as disk worked fine never leaving drive up into now and reinstall. . I don’t know how a disk could be corrupted anyway, looks clear with no scratches or imperfections. seems like an easy copout by MS rep

  5. hard booted XB1, modem, router to disconnect from cloud as part of install is saved there and may be part of issue per MS rep. rebooted, exactly same issue crashing back to home screen upon loading new tracks or multiplayer.

  6. found this step online y-tube. under settings menu, Blu-ray, clicked persistent storage, cleared persistent storage sored in RAM, hard booted with power cable unplugged. once rebooted, loaded Forza, game crashed back to title screen. No change.

  7. power drain on the system after hard shut down. Turn the system off and unplug it, then hold your finger down on the power sensor on the front of the system (to drain the capacitors) for about 20 secs, and then plug it back in and restart it. I tried power cycle and power drain as directed. reconnected and rebooted. loaded game, still crashing.

  8. Last resort: Full factory reset. Here is the link Xbox Support

[** warning: resetting X1 just like it came out of the box. So that means re installing all games, and patches, Re-downloading all content you may have purchased from the Store and such. Very time consuming. You will not lose game save data as it is uploaded into the cloud. **]

Reset system, rebooted system and completed initial setup. inserted forza disk wile disconnected from XBL for faster install. Install completed, loaded game, worked fine. raced few matches. reconnected to XBL, got message to update game with update on Feb. 18, completed update successfully. loaded game, downloaded profile from cloud, played career match successfully, free play successfully.

I tried to race on new map Road America first track option, map flash loads but on next screen start of race, game turns black and crashed to home screen. reloaded game, success, tried match making game. entered class race, waited for players and race start, upon loading track details after about 80% done, game crashed back to home screen.

Right now game works fine unless multiplayer is attempted or new tracks on road America are tried. Crash back to homescreen.

Any ideas on how to fix this? anyone else having this issue? Was it a bad update? Was there something wrong with the update? anyone else having an issue like this?

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