I hope your company enjoys every penny of the $63.59 you essentially stole from me on October 1st, 2014. It will be the last money you ever take from me. I am your customer and you have completely ignored, first, my requests for assistance and, second, my request for a refund. I bought Forza Horizon 2 in good faith believing that the game would be playable to a reasonable extent. But, as I conveyed in an email, public forum posts, and a private forum post to your employee with the forum username “mechberg” I have not been able to play the game at all. The game freezes after the introduction screens / videos and eventually returns to the Xbox home screen without ever giving me the opportunity to play the game.
Sporadic and general updates on a public forum do not constitute an attempt on your part to address my particular situation. On the contrary, by ignoring my pointed requests for assistance you have demonstrated your true intentions which I believe are to keep my money whether you eventually make the game playable on my Xbox One or not. Your perceived actions, or lack thereof, in this matter make it appear that you truly do not care about the product you’re selling or the people that put blind faith in it. Actually read the posts in this forum and you’ll see that many of your other customers feel the same way. Your customers are angry and feel cheated. They do not see you as trustworthy anymore. Unfortunately perception is reality.
I am thoroughly disappointed in the way I have been treated by you since I first tried to contact you for assistance. I truly did not expect this from your organization. Maybe I was naive but I believed that a company that goes to such great lengths to make sure their games display unprecedented levels of detail and realism would find a way to treat each and every one of their customers with respect in a personalized manner. All of the technical abilities in the world will never make up for ignoring your customer’s pleas for help. Good luck and good bye.
Taking it back to exchange the disk or get a refund because it does not play would be too simple and he wouldn’t have a reason to complain and be so hurt anymore.
Plus, at this point, he’s probably past the deadline for the return policy anyways.
My Gamestop was pretty chill with me bringing in my defective GTA IV a month later, but I had a good case about how I hadn’t touched the game yet and they believed me.
Anyways, don’t yell at T10. Defective discs are almost always a result of fried Best-Buy employees sitting on the delivery box of games while hotboxing in the back room. It is the store you got it from that you want the refund from.
What’s the point of this whole essay just for one problem? It’s easier to just go. You don’t see others leaving do you? Have you tried every fix? Theres countless threads on the problems.
And its PG who made the game not T10, but good luck.
As far as I remember, a few threads like this emerge with every single Forza release. And not even Forza, too. People bid farewell to companies like Bungie or Ubisoft, Microsoft, everyone really. I don’t even judge the OP blindly because I can understand some of the frustration that a defective game or an unidentified software problem can cause. One of the final solutions you can try is to restore the console to factory defaults, which basically deletes everything (the game saves are stored in the cloud) and starts the console from scratch, like it was new. Maybe that can solve a problem like this. Or changing the game disc if it’s a physical copy. There are many steps a user can take by himself and the developer really can’t say anything to an individual problem aside from checking things on their end, and maybe telling us that they’re “working on it”. Usually a global support too can only advise generic steps to solve a problem (restarting, reinstalling, etc.).
Either you have received a defective disc or have some hardware problems with your XB1, we all have the same hardware and game software, although there are problems with the game so it is at least playable for most of us.
Sorry you’re having problems. I’ve recently found Destiny unplayable since the server updates and I’ve not touched it really so I partially get your frustration.
May I suggest the following though. Your port of call is the retailer - not the developer.
Whether you’ve got a defective copy of the game (most likely) or are having specific issues connecting (also likely) or whether it’s a fault with the game as a whole (unlikely as others are playing), any remedy is going to come from the retailer. That’s where you paid money and that’s who you contracted with for the purchase of the product.
If you’ve purchased the physical copy then you should have a returns period - if you’re outwith this then I’m not sure the best way to proceed.
If you’ve purchased the digital copy then I’m sure Microsoft could check you’re gaming history. There’s sure to be a record somewhere of what games you’ve played. I had a similar thing with iTunes when I accidentally bought an album. iTunes were able to see that I’d paused the download post-purchase and had not listened to any of the tracks so they saw that my issue was legitimate.
As it is though please understand that the initial connection to the game is not just down to Playground/ Turn 10 - the game also needs to contact the Microsoft servers which means the issue could be down to either (which makes it tricky to find as it’s effectively in “no-mans” land).
I had issues with the game freezing and returning to the Xbox Home screen to start with, but that was only when I had first bought the game and the Xbox was downloading an update for it; the console said the game was ready, but apparently it was lying. I tried again a little while later (after a full cold restart of the Xbox One) and it’s been working like a dream ever since.
It would be helpful to know what troubleshooting methods you have actually tried, but it seems like you’re going to take the fact that the game doesn’t work for you at this minute as a ‘Turn 10 hates me’ status and storm off in a huff anyway, so that’s probably not going to happen…
He’s not the first to list an issue and get no response. I’m sorry the game is not working for you, as stated maybe try the retailer where you purchased?
quite funny a moderator can come to this thread and edit a post, but not offer any advice.
Anyway, I hope you can get this resolved. I suggest deleting your local game save and resyncing the game, that’s what worked for me.
We are forums moderators, not technical support for the game. Where and when we can help, we will often attempt to do so. That help comes out of our own desire to help and is based on our own experience, not because we are required to or that we are privy to any sort of specialized technical knowledge about the game.
I did not edit your post, another moderator did so. You can tell because the edit has that moderator’s initiial instead of my name.
The word in question is considered by us here and by contemporary standards to be profanity, regardless of how you might view the word. For the record, it did not start with the letter C.
Editing a post to replace a moderator’s edit with the original material that had been removed would be a mistake. A costly one.
You are cordially invited to contest whatever you wish about moderation policy provided you do so via email with Turn 10 at forzafb@microsoft.com only, not here on the forums.
As a multitude of members have already stated, if you truly have a problem of being “unable to play the game at all” as purchased from your selected retailer, your problem as the customer resides in the place at which you made the point of purchase, not with Turn 10 as a development studio.
Additionally, Mr. Ekberg is not at your beck and call as a technical support contact and, as such, if you expected any resolution to your seemingly unique situation, you were barking up the wrong tree. As a customer, you have to understand that the retailer purchased a product (Forza Horizon 2) from the publisher (Microsoft) and you the customer then purchased the product directly from the retailer. Any sort of exchange, compensation or refund would have to be realized at the place at which you paid for the item. Turn 10 as a developer does not have the authority nor the ability to make any sort of monetary exchange with customers.
It is unfortunate that you have not been able to access the product as it is intended; however, there appears to be a shoddy attempt at conducting yourself as a responsible consumer whose duty it is to find resolution at the proper point of the business exchange. To have waited however long since your purchase to post your “good bye” letter on a forum before taking the proper steps to rectify the situation shows a complete disregard for the process; your retailer, as required by various business ethics codes, holds the key for you to seek resolution when a product is faulty. It would then seem, based on your description of the steps taken, that you have failed to utilize this process altogether - naïve, indeed.