Got the game yesterday had 2 gifts 350k credits and a car. When I clicked the credits it said downloading and I thought I got them. When I clicked the car it said error to try again later. When I backed out I had no credits and also when I went back into the messages the car link was gone. I see there is posts from 3 years ago here with the same issues and no answer so hoping maybe I missed the part where there is a solution. I sent an email to the email in the sticky and Xbox told me to post here.
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Same I bought the car pass and the VIP pass and got no dlc cars or anything
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Xbox did fix that for me. I had to go into console and reset my console with the option keeping my games and apps. Then all the DLC was available to get my free cars. It also fixed future gifts but I just missed those first two.
Same with me downloading gifted credits the other night. They downloaded but didn’t apply to my balance. I unplugged Xbox for a few hours but that didn’t get me my credits. How did you get yours fixed?