Game save not syncing

Horizon 2 save file not syncing, every time I start the game it fails. Some times syncing bar slowly climbs to 99% before failing (this takes around an hour)
I have the game on digital but have also tried the disc.
Contacted Microsoft support who went through the usual motions but resolved nothing.

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Yep , me too

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same problem here we need help

This has just happened to me again. This is now the 3rd time it has happened on Horizon 2. I also had this happen on Forza 5 after over 500 hours of gameplay. I have put in over 150 hours into Horizon 2 and each time I lose everything. [Mod Edit - Abbreviated profanity, profanity and profanity that is disguised but still alludes to the words are not permitted - D] This should not still be happening to people nearly 3 years after the Xbox One released, but it still is.

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Same thing here, Can’t load game sync on forza, it loads too slow and at the 99% says after a long time that there was an error, so try again. Xbox support do not help at all, and send me to this forum. As someone else said you invest a lot of game time play to find out your information is lost or can’t sync the info from the cloud. The worst thing is that I don’t see any clear information or someone who helps you from forza horizon 2, everyone hides, and at this point it’s frustating. Anyone knows what should I do or if there is a 1 800 number from FH2? So I can’t talk to someone directly?

Same problem here no one helps

Me too.

I am having nothing but issues playing this game online. I have been doing nothing but spending majority of the time restarting, clearing persistent storage, removing and adding accounts … resetting console and reinstalling game. I have practically exhausted all avenues and losing patience of getting this game going.
I am connecting wifi however everything shows Good and working.
I have had this game since launch and has been working well apart from a month ago.
Any suggestions of how to get this thing going?

Regards