lost millions of credits in this loss of data auction house failure, here was supports reply
I’ve looked into this issue and I’m not able to track this for your account. Unfortunately, we’re not able to continue this investigation without video or screenshots with more information.
how am I supposed to take video or screenshot evidence of something that has been deleted?
I heard there was going to be some kind of compensation for this error of theirs but I’m just getting the cold shoulder
not even so much as an apology that would have been something.
Sorry to lower the importance of your frustration with that issue but your garage is already full … you know many players lost thier profiles with hundreds of days equivalent, with liveries, tunes etc and only got a generic message asking them not to do it again.
It looks to me that the support team has been reinforced during summer and tries to improve the service. Failed for you, I would just recommend that you record the content of your garage , liveries, etc so you can have evidence in case it happens again.
lol. Thats why i keep reporting every frikkin month my problem about not being able to collect any gifts, or apply a single paint on my cars (even if i didnt reach the limit)
and they always respond me with a generic response, and one day later, they automatically close the ticket as solved…
They have been doing that for months, and the last one this past august.
I really dont know what “reinforced” means to you lol.
It only means they have the power to spread more generic msgs and close tickets faster.
I had several cars that i had auctioned waiting for the credits to be collected. I had sold them at the cheapest value possible as they were duplicates of cars i already had. I own basically every car in the game. The credits are useless to me as i am maxed credits. Even so, a couple days later i had a message (still got it i believe), that i was being compensated 650,000 credits. I don’t think PPG cherry picked who got credits and who didn’t. Did the OP check their messages (all of them)? In any case, if PGG are not going to reimburse because they don’t believe you, then your not going to get very far no matter the amount of complaining you do about it to them.
I reported the issue before it was acknowledged as a bug, and then again after I didnt get reimbursed. Got the same generic reply from support. Its like they didnt even try. Just, oh well. Buy our next version. This is pretty much the usual experience from support. FH4 should be ashamed.