Data and cloud not synching, Forza doesn't go online and crashes

Good afternoon,

I need someone to tell me what to do, since I can’t get chat support from Xbox at this point. I repaired, reset and uninstalled Forza Motorsport and reinstalled. However, when I start the game, the game and cloud data do not synchronize, the game goes into offline mode and then ends up crashing on Windows. Someone can help me ?

It will be much appreciated,
Thanks

João (nolas91 id)