Bought Motorsport 5 Car Pass and VIP Pass (for two accounts) and Can't Get Cars for Either

Forza Motorsport Legacy Motorsport FM5 Discussion
1

I searched the forum and tried every solution, but none worked for me. Yesterday, I bought Forza Motorsport 5 VIP Pass for my two kids – I purchased one on my daughter’s account and another on my son’s account. Today I purchased the Car Pass, but only for my son’s account. In all cases, the cars show up as purchased but I cannot actually download any of them.

I tried a suggested fix someone posted in this forum of changing all the gamertag accounts to “this is not my home XBox” uninstalling the VIP Passes and Car Pass and then re-installed them on my son’s account only and opened up the game to find once again that all of the cars show as purchased, but I cannot download any of them. Does anyone have any idea what could be going on and how to fix the problem. I especially find this confusing with Car Pass because my son’s account is the only account we have that purchased it.

I don’t know if it matters but my son has Forza Motorsport 6, Horizon, Horizon 2 and Horizon 3 and I just got Forza Motorsport 5 as the XBox Live Gold Games for Free download this month (that is on my son’s account; the XBox Live Gold account is under my gamertag) and I happened to also have a Forza 5 game disk in the XBox One that we rented last week before the Gold Games for Free.

If no one can help, I saw someone said they emailed forzafb@microsoft.com for a similar issue (in a thread where the problem was never resolved), but they didn’t hear back in 5 days (their last post). Consequently, if no one has a solution can someone recommend how to get in contact with Forza customer service via a channel that they respond to? I saw a form for Horizon 3, but nothing related to 5.

Thanks.

2

I actually did something very similar and am having the same issue.

I downloaded the free Forza 5 game and purchased the VIP and Car Pass yesterday but the game did not immediately reflect either purchase. I figured it was a slow server problem so I tuned off the game and waited till today to see if it was updated.

Today I received a bunch of gifted credits and gifted cars in my inbox and my gamertag now reflects the VIP crown. Also, the marketplace is now available and when I open it it reflects that I purchased every car pack however I never received any of the cars in my garage. I can purchase them in the game but I have to use my in game credits which is obviously incorrect.

I also removed and reinstalled every single DLC and did several console and game resets.

Can someone let us know what the status with a resolution is?

Updated 3 am est. : all DLC cars are now correctly in the Buy Cars menu for FREE.

3

I have the same issue, bought the VIP Pass and Car Pass and dont get any of these cars for free.
Did you change anything?

4

same issue as the above replay.
paid for the VIP and cat pass and do not see any of the cars as “free”.
the funny thing is, that I see in the marketplace that the cars are purchased…
is there any response from TOP10 ? is there any way to get this issue solved beside waiting?

5

Hey guys,

Can you please check and see if your content if working now?

Let me know.

Thanks,