This is actually a really good question, and one that requires a lot of thought even from me, the consumer, before answering. First of all, I’m going to quote a post I made in another thread:
Now I want to quote another post I made in a different thread.
I don’t want direct dev interaction. I’ve been around long enough and seen it go sideways too many times. It’ll most likely end up a waste of our own and the devs time.
What I do want to see is for the devs to mature from being shameless self ego inflators to people willing to tackle tough questions and issues. I want to see evidence that the chain from us, to you, to them is intact. I want hard hitting questions and gameplay design criticisms to be addressed in an open manner, and I mean for the world to see, not for the devs to get flooded with whatever inane nonsense the internet howls at them in a particular moment.
The forums are a good source for some ideas, it wont take much looking around. It’s also a source of that wild howling I mentioned. I want to see that filtered and distilled, then addressed.
To put it in as few words as possible, I want to see you work with them, for us.
Edit: I should mention that by you I mean the community management team, not necessarily you the individual. I have no idea what your job entails, how much you get paid, or what kind of mental health support you get. For all I know you’re getting paid part time wages to act as both site manager and community manager with no benefits. That is one of many potential failures in this clearly broken chain.