New game - two problems

Hello,
I just started playing Forza Horizon 2 and I have encountered two problems. The first one is that I am Tier 7 on Forza Rewards and I didn’t get the cars for Forza Tier Rewards. I got the money from many weeks of forza rewards and the VIP gift cars, but not the cars for being in a specific tier. But this is the smaller problem, because it is just few cars which I can buy. The second problem is that I bought the car pass, every DLC and expansion, but the cars are not 0 CR, but they have their specific price. In Forza 5 I got every DLC car for 0 CR and in FH2 it should be the same. I searched the forums for a solution but didn’t find anything. Any help would be appreciated.

I have purchased multiple car packs and previously once I purchased the car pack the cars would be 0CR. However the last two car packs I have purchased such as the Forza Horizon 2 Duracell Car Pack & the Forza Horizon 2 Top Gear Car Pack, I received no cars for 0CR. This is a extremely frustrating matter and I feel as though I have been robbed since I have now spent $5 on each of these car packs. I really hope to hear back from Turn10 studios very soon because as a consumer of this product causes me to rethink buying another Forza game. If anybody has any methods to fixing this please contact me at yankeeruler@gmail.com

Thanks,

Joe T.