Forza horizon 2 restarted me

Hi I don’t know what to do at this point. I have contacted Xbox and they have done everything and it’s not working. They even said they have done everything. I hadn’t played forza for 4-5months and I went to play it again and it reset me? I can’t get it back Xbox still have everything on record on the cloud. What it happening?!??! I need some big help.

Clear your local saved games and it’ll sync the cloud next time you play