Dear turn 10 studios I got a free download of your game from the xbox one store and now it has been taken away I tried to contact Microsoft but they said I need to verify with you that I had been buying cars and was playing the full version of the game since they cannot find my license for it or my purchase history pls help me so I can redownload it.
I find this situation highly unusual and unlikely, but if I got of the basis that this is legitimate, I would do the following.
I would try and personally message any member of Turn 10 you can find on the forums, as indicated in there signature. You can do this by clicking on the ‘Send message’ link, located under the ‘Driving since ****’ which can be found on the left hand side of the forum page.
how did you ever get a FREE download from the Xbox store…are you sure you just didn’t BUY one of the free car packs ???
if you somehow got it for free it was probably an error which is why it’s now been taken away
OP have you played the game?
If it was downloaded and deleted then it would appear to the far right if you go to my games and apps in the games section. It would be under the heading “ready to install”.
Another question is do you have multiple gamertags on your console and is the console set as your home console.
Some people got Forza 5 download free with their launch console.
Contact Snowowl or mechberg here on the forums, and they might be able to help you. It sounds like a bizarre situation, and live has been having some issues, so it may fix itself. But if not contact one of those guys (just search for them), and hopefully they can help. But purchases are pretty much microsoft’s job to sort out, not Turn 10’s.