forza 4 not sync game save

hello everyone so i formatted my pc and then i reinstalled forza 4 from one Microsoft account and logged into xbox from another account cuz my game save is in the other one the game is installed on an ssd and i get stable internet connection the sync windows keep on 0% i left it for few hours came back and its the same tried to reset the game didnot help soooo if anyone got a clue plz let me know

thank you in advance

You would probably need to lodge a ticket here
https://support.forzamotorsport.net/