FH5- Series 40 Game freeze in Seasonal screen

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1

After launch and loading, the game immediately freeze in Season screen and it happend live since yesterday when series 39 ended and changed to 40.
Game is not playable anymore which is very frustrating after so many hours now.

Tried some hints mentioned in steam discussion like disable game bar, nvidia driver revert ect… nothing… however, it seems that similar issues appear in the past seasonal changes and especially during series changes also in older FH games.

1086 hours FH5 without any problems before

i7-8700K
GTX 1080
64GB RAM
Win 10 pro

Any ideas, maybe someone experienced similar issues latley ?

2

Forza starts normally, a little and after about 40 min to 1 hour it freezes and closes. I’ve seen several ways to solve it and I’ve done countless and without success. Steam Overlay, Gforce Experience among others disabled, updated drivers, I formatted the PC twice, I formatted it going back to Windows 10, without antivirus installed, without MSI Afterburn, disabled GHUB, I’ve already started as Administrator, in virtual memory I’ve already left it enabled to manage by the system, with and without. I’ve already checked installed files, I’ve already reinstalled on another NVME SSD, I’ve already checked for any corrupted files in the Command Prompt, I’ve disabled Windows Defender, BIOS, WIN 11, GPU all updated to the latest version, I’ve already downloaded the game settings, my setup is Ryzen 7 5700X3D, RTX 3060TI ROG STRIX, 32 GB RAM 3600Mhz, I’ve done everything and it still closes after a few minutes with no solution :confused: I would like a solution to this problem in the error viewer this game error appears in the event properties.

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3

Exactly the same problem here, so keep calm bcuz it’s not a hardware related… i have the same issue with my 2 builds (RTX 3080 Ti RoG Strix LC/ i5 13600K / 32 GB RAM DDR5) with Windows 11 and ( RTX 3090 Ti Gigabyte Vision OC/ i5 11600K / 32 GB RAM DDR4) with Windows 10… same time of closes… Every ~1 or 2 hours game closes without any errors, sometimes in races and sometimes loading and changing seasons. It’s so frustrating.

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4

Have you found any solution yet? So Forza closes, I open the event viewer and the error 0xc0000005 appears, I have already tried several solutions that I found on the internet and forums and without success.

LOG DE ERRO FORZA
LOG DE ERRO FORZA1878×963 314 KB

5

So rollbacking graphic drivers to 561.09 didn’t work for you?

6

No, unfortunately not !

Opened a support ticket with Forza support but no answer yet since 4 days… :face_with_spiral_eyes:

7

I got a reply for support and they suggested the following…

Hello,

We’re looking into this issue for you and we have some troubleshooting and questions.

Does this crash occur every time in the same way?
Would it be possible to provide a video of the crash in action so we can have more details about where and what you are doing in game before the crash.

Please follow all the steps in this guide before continuing, to ensure that you have tried all of our troubleshooting steps prior My Game is Not Launching or is Crashing on PC

Check 3rd party programs

Please note that there are several program conflicts and issues with 3rd party applications we're currently investigating that can affect performance, general game stability, and being able to launch Forza. This includes any 3rd party programs, overlays or monitoring tools running in sync with the game.  If you are using any non-Microsoft programs that are running in the background like overlays or input monitoring we recommend disabling or uninstalling them to see if that resolves your issue. Please note that even if you are not using these tools for Forza they can still run in the background and affect game performance that may cause conflicts or crashes

Update Direct X

Please also attempt to update your Direct X version using Microsoft's web installer at the following link.

https://www.microsoft.com/en-us/download/details.aspx?id=35

Attach Event View Logs

If your game is still crashing, can you please go through the following steps the next time the game crashes?
    Open Event Viewer by pressing the Windows key and type "Event Viewer"
    Click on the "Windows Logs" folder
    Click on "Application"
    Click on the "Date and Time" column to sort and look for "Application Error" around the date/time your crash happened.
    After you find the Application Error for the game, you will notice "Information "on the right.
    In this tab there will be a ton of information listed. Please find the "save selected events" and send that to us.

Attach Dxdiag

Can you please attach your DxDiag file so I can review it?
    Press Windows + R
    Type in dxdiag and press Enter
    Press Save All Information... save the .txt file and attach it.

Attach Get-Process output from powershell

Press Windows key
Type "powershell"
Open Windows Powershell
Paste in this command and hit enter
    Get-Process | Out-File -filepath "$Env:userprofile\Desktop\GetProcess.txt"
Close powershell
Attach the output file "GetProcess.txt" to this ticket

Create and attach a WER file

Turn on optional diagnostic data
    Search for "Diagnostics & feedback settings" in the Start menu
    Enable Optional diagnostic data. The UI for this screen has changed, it might look like either of these.
Run Forza and crash
Collect the WER file
    Verify Show Hidden files is active
        Open File Explorer  from the taskbar. 
         Select View > Show > Hidden items.
    Navigate to the WER folders
        There are two folders where WER Reports get stored:
            A queue folder, where in-progress reports are stored: C:\ProgramData\Microsoft\Windows\WER\ReportQueue
            An archive folder, where finished reports are stored: C:\ProgramData\Microsoft\Windows\WER\ReportArchive
         Wait for the queue folder to be empty, then look in the archive folder. Open the folder corresponding to your recent crash and get the Report.wer file.
Attach the WER files to this ticket or provide a screenshot showing no reports were made

Attach files from ForzaCrashLogger

Download the ForzaCrashLogger.zip attached to this ticket
Unzip the zip file anywhere on your PC (downloads and desktop work fine)
Open the unzipped folder
Run the ForzaCrashLogger.exe
    You may need to run as administrator or select run anyway from a security prompt depending on your Windows settings.
You will be prompted to point it towards an executable, it should look like file explorer.
    Navigate to where Forza is installed. It may be this path
        Steam
            C:\Program Files (x86)\Steam\steamapps\common\ForzaHorizon5
        Windows Store
            C:\Xbox Game\Forza Horizon 5\Content
Select the Forza Horizon 5 executable/application
Select open
If logs can be generated, it will create them on the desktop. They may be called something similar to "Crash_Info"
    If no logs can be created it will say a message "no log info found"
Attach these log files or a screenshot of the no log message to your ticket back to us please.
You can delete ForzaCrashLogger after you're done if wanted.
8

It’s sad, they told me to change my account, I’ve already created several new accounts, I started the game again and nothing helped. All they have to do is update it and it resolves it, and they say that the error is ours, we have to make arrangements for it to work where this has already been seen.