Endless loading screen

Hi everyone, love this game it’s the best and now I can’t play it because of these endless loading screens that have sat through for weeks. 25 mins was the longest I waiting until giving up. Purchased the game a second time but on the series X because I though the Xbox one version was outdated (was wrong) and I own the gamer pass. I’m wondering if anyone else is having this issue. I was on the phone with Microsoft and none of the troubleshooting methods worked. As I sit here and type this I’m am still in the loading screen of a game I started 10 mins ago. All I want to do is play this wonderful game in the next gen. Someone please help me!