Just a word of warning for you guys on here that if you purchased a digitial download of Forza 7 from GAME UK you will not get a refund from them what ever you do.
they told me to get my refund from Microsoft themselves then microsoft tells you you game the money to GAME UK so its them who need to refund you.
i have checked my legal buyer rights in the UK regarding digital downloads and am entitled to a refund…but talking to GAME UK for a refund is like banging my head against a brick wall.
after 4 hours of back and fourth between microsoft live chat and GAME UK live chat i will do not have my refund for the broken ass game.
never again will i purchase a Forza game or any game from Turn10 studios as i would not be trying to get a refund for a game that is now unplayable since yesterdays patch.
crash,crash,crash,memory leak,crash,memory leak,hard restart of my whole computer due to complete lock up of my system.
since yesterdays patch i can not even stay in a multiplayer…it gets to the waiting for cars and then throws me back to the main multiplayer menu/lobby. its not just once its every single time.
i had high hopes for Forza Motorsport 7 and even talked my friend into buying the game (he has already got his refund) and i regret doing it now…
i guess im stuck with the game and will try it again maybe in 6 months time when its actually playable.
If you have a speakerphone/hands-free from car etc block your number ID and call GAME UK 2 times a day and argue with them while carrying on with life. If you have checked and have a legal right just keep bringing it up. Half the time I think they just hope you will give up and that would probably be a fair assumption that 8 out of 10 people would and they will soon get sick of you. There is absolutely no doubt that as it stands this game is a train wreck and while there is plenty I like about it and have been waiting for fixes it really is borderline unusable other than practice. It is no longer about winning a race it is a quest just to finish one.
Retail law in U.K. states that if a product is defective the retailer has to provide a refund. The issue here is that it worked for u until the recent patch n therefore game can blame turn 10 as the product in its original guise did work n it was turn 10s patch that [Mod Edit - Abbreviated profanity, profanity and profanity that is disguised but still alludes to the words are not permitted - D] it up therefore turn 10 are liable for it. Generally under the sales of goods act game has to refund or replace if they can’t fix it but this is different because turn 10 have intervened n changed the product after u purchased from game. therefore technically turn 10 could be made liable. This would be something that’d probably have to be decided in small claims court
This is why u should never buy digital n always buy the disc if u don’t like the game for whatever reason u can sell the disc n get some money back u can’t sell the digital version
Always buy the disc until the day all games are sold digitally. Also with discs u can trade them in or sell them when u complete the game(assuming it’s one u won’t play again)
Digital downloads make things a lot harder to prove a defect exists. Your disc is scratched? Take it back. Everyone that purchased the digital download though, (theoretically) has exactly the same product, and so if it’s defective, the game wouldn’t work for anyone at all. The fact that some people are able to run the game without issue, while others find they’re in the middle of a crash fest, goes some way to disprove any defect with the actual game. They will argue that if it runs on other people’s hardware and not yours, it’s your hardware that’s at fault and not the game itself. What’s more, you could sign into your account on any Windows 10 computer or Xbox One and install/play the game, so just because it doesn’t work on your specific machine, doesn’t mean it won’t run on any other machine, so again, it’s not entirely unusable.
It’s a minefield of technicalities, and I’m not sure in what format digital downloads are purchased from third parties. My guess is there’s a code that needs entering to “purchase” the game from the Windows store/Xbox live. If it was a code, first of all, Microsoft will need to disable the code that’s active against the game on your account, so that you are no longer able to play the game. Once they’ve done that, you should be able to go back to Game and tell them Microsoft have disabled it, and as the code you purchased is now unusable, you should be entitled to a refund. Game won’t give you a refund on an active code, because what’s to stop you carrying on playing the game?
Game should give you the refund, but it’s Microsoft that will need to action the cancellation of the purchase, and once you’ve received written confirmation of the cancellation, take that along to game. That said, do not cancel the code with Microsoft unless you have written confirmation from Game that they will honour the refund if the code is cancelled, otherwise you could end up with no refund and no game.
If you buy a game from any brick and mortar retail store, make sure you get the physical disk version only. The issue Game will face here, is that they can not deactivate the product key you would have been given; as all they do is sell codes that Microsoft give them to sell. That is most likely the reason why they are informing you to go to Microsoft, as their hands are most likely tied. If you are going to by a digital copy of any game, and you want the safety net of a possible refund in the worst case scenario, always get it direct from Microsoft, PSN, Steam, Origin, Uplay. If you use any seller that gives a digital code for a digital purchase other than them, you open yourself up to a world of hurt.
So technically, game can give you a refund for the game; but you will also be left with a fully activated product you can still use with relative impunity.
Don’t fall for the BS. Under UK law the retailer is obliged to refund you. Argue with them and demand to speak to someone in authority and quote UK consumer law. They will fold and refund you. I am a UK peep so I know how they operate. They want you to give up so they can keep the cash. Do not let them wear you down.
Give them the link to the forum here and tell them to argue the case that all is well. However, this is not about T-10, Microsoft because that does not matter and things will go wrong no matter what company etc. We are all human. What does matter is consumer rights being eroded away because too many people accept the initial response from these point of sale places. If you can’t back the product you are selling then do not offer it in the first place because it ends up making you look bad. Make sure you can offer your customers the right protections for the few dollars that you are getting to distribute the product since no customers = no biz. The way I see it is the cost of an employee is far higher than their hourly rate so after about 4 hours of moaning and groaning tying up the worker the company will have a decision to make. Just do it with style, no abuse and keep cool.
Lexandro has hit the nail on the head here perfectly.
With this one I can’t really agree with the OP. You’ve been using the software for a while until a recent patch caused you issues. Your initial purchase was not defective. This patch must have caused a problem with your particular hardware. It’s not the game because others can run it. Man, even I ran it yesterday on PC and Xbox One. If it’s a physical product and/or it didn’t work from day one for everyone, then I’d see your point, but if you’ve used it for a month and all of a sudden it’s not working for a patch, you should contact tech support, report the bugs/crash log so that it can be fixed and await a patch or workaround that helps you. Either that or upgrade or look into the problem with your machine that could be causing it. I’ve had games that I’ve had to put down for long periods of time until either the software was patched or my setup was improved or drivers updated with new ones that support what I’m trying to do.
The retailer didn’t sell the game, they sold the code to purchase the game from the MS store.
The code was redeemed, and the game was downloaded. The product that Game sold therefore was not defective, because it worked exactly as it should do. If the code is still a valid code, they won’t issue a refund against it, because the code still works and has a registered copy of the game against it, so effectively the game is still owned by the OP. The only way to get a refund is for Microsoft to nullify the purchase of the game. At that point, you can ask Microsoft to refund the cost of the code via a credit for the store, or you can try and go back to Game and tell them that the code has now been cancelled and you no longer own the game. You would need written proof, as they won’t take your word for it of course…