Crashes at start up, no error msg given

Forza Motorsport Legacy Motorsport
1

So when I found out that Forza finally was going to be released on Windows, I got so hyped that my friends basiclly told me to stop talking about the game.
Kinda forgot that the game was released before I downloaded it just last week.

Well, now I’m finished with the main part of it, and drove a couple of the spotlight races before playing something else.
Then, when I started the game back up it just shut down on me before the menu loaded.
Tried to start it back up but the same thing happend, and it still does.
I had no problems running the game except some lag inbetween some of the races, but after completing the main part it stop to work.

Specs:
i5-4760K
ASUS R9 280
8GB RAM

It peaks my cpu at 100% when shutting down before the cpu goes back to normal usage again.
It’s wierd since the game worked like a charm before.

Hoping to get some answers here, cuz I still want to play the game so bad!

Edit:
My solution to the problem was to reset Windows.
I had to reset it anyways since I had some problems with my GPU drivers, so I decided to try and see if Apex worked. Voila, it worked.

2

Bump

3

Please post your dxdiag info file for full system info. …(how to)

4

I can’t. It don’t allow me to post that much text.
Something I should remove? Or do I have to upload it someway?

5

Hi,

same problem for me since more than 3 weeks. How can i upload my dxdiag file? I cannot found any option to upload files?

Thanks for your help.

Thomas

6

???

You create the dxdiag file and post the content here or send it via PM. The first ~ 150 lines of the content are more than enough.

7

bump

8

If you already struggle to post the content of a textfile, than maybe beta-testing a game is not the best idea …

What’s your problem ?

You copy the content of the file and post it here. ~200+ people were able to do it before …
And it’s not to long, because only the first ~ 150 lines are needed (until ‘Deinterlace Caps’).

If it’s still ‘too long’, you can split it in 1-2-3 posts.

9

System Model: All Series
BIOS: BIOS Date: 05/16/14 10:58:24 Ver: 05.06
Processor: Intel(R) Core™ i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8134MB RAM
Page File: 4643MB used, 11682MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file vrtaucbl.sys is not digitally signed, which means that it has not been tested by Microsoft’s Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo’d driver from the hardware manufacturer.
Sound Tab 3: The file vrtaucbl.sys is not digitally signed, which means that it has not been tested by Microsoft’s Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo’d driver from the hardware manufacturer.
Sound Tab 4: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: ASUS R9 280 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x679A)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_047E1043&REV_00
Display Memory: 7120 MB
Dedicated Memory: 3053 MB
Shared Memory: 4066 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VG248
Monitor Id: ACI24E1
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1474 (English)
Driver Version: 16.300.2311.0
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 18.07.2016 00:00:00, 1546848 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-24DA-11CF-1879-7E24AEC2C535}
Vendor ID: 0x1002
Device ID: 0x679A
SubSys ID: 0x047E1043
Revision ID: 0x0000
Driver Strong Name: oem151.inf:cb0ae414a1dc9443:ati2mtag_R575:16.300.2311.0:pci\ven_1002&dev_679a&subsys_047e1043
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC

10

Change your display / monitor settings from 144Hz to 60Hz and try it again.

11

Tried to change from 144 to 60, no change.
Only the load time took a bit longer before shutting down.
Also tried to run in 1280x720 instead of 1920x1080 (in 60Hz), but same thing happens.

12

Did Windows 10 perhaps install the anniversary update in the last week? If you hit “Win+R” on your desktop and type “winver” then post that here we can be sure. I ended up doing a clean install with the newest version of Windows 10, but after my initial upgrade from 1511 to 1607 Apex stopped working. I would click to open the game, a black box would open for about 2-3 seconds and close itself. Apex only worked again after a clean OS install and fresh download of the game from the Store.

13

Windows Version is 1511 (OS-build 10586. 494)
The game loads here, but 2-5 seconds after loading it shuts down.

14

Hmm, read through the thread again and I’m not sure if you’ve done a uninstall and reinstall. That’s one of the last things I can think of for now.

15

I tried to reinstall Apex (for the 3th time) and same problem occurs.
The load time went on for a longer time now, but still crashed.

My guess is that if I need to do a clean OS install, there has to be a fault in the system or a file that screws with the game.

16

Bumping the thread.

17

System Information

Time of this report: 9/10/2016, 11:14:48
Machine name: DESKTOP-TO0SUE4
Machine Id: {348C01F4-7712-4153-B8D9-82C300D5C184}
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160819-1924)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 02/24/15 16:09:40 Ver: 05.06.05
Processor: Intel(R) Core™ i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16286MB RAM
Page File: 4797MB used, 13920MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12100 MB
Dedicated Memory: 3957 MB
Shared Memory: 8142 MB
Current Mode: 2560 x 1440 (32 bit) (165Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ROG PG279Q
Monitor Id: ACI27EC
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository
v_dispi.inf_amd64_d3851cb7c8216f9e
vd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository
v_dispi.inf_amd64_d3851cb7c8216f9e
vwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository
v_dispi.inf_amd64_d3851cb7c8216f9e
vwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository
v_dispi.inf_amd64_d3851cb7c8216f9e
vwgf2umx.dll
Driver File Version: 21.21.0013.7270 (English)
Driver Version: 21.21.13.7270
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/24/2016 8:00:00 PM, 17619464 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5082-11CF-956F-05A51BC2D835}
Vendor ID: 0x10DE
Device ID: 0x13C2
SubSys ID: 0x85081043
Revision ID: 0x00A1
Driver Strong Name: oem20.inf:0f066de3ad0bda5c:Section090:21.21.13.7270:pci\ven_10de&dev_13c2
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

18

Changed, my refresh rate from 165 to 60, and game works perfectly. Couldn’t play like for a like month. Tried literally everything. Even taking out and swapping cards, and this was the problem. I’m happy, but pissed at the same time right now.

19

make sure your monitor driver is installed and up to date.
It may have reverted back to the default MS Generic PNP driver.

20

Just tried to change the refresh rate, but still no change.
Still crashes at the loading screen for me :confused:

I just tried to update my driver and still same problem.
I changed the driver as well to the one that ASUS has for Windows 8, but same problem there.