Downloaded storm Island, started game, xbox one tried to sync and game started with all my progress gone. Restarted, same thing. It seems my cloud saves are gone so now I can’t even play storm Island that I’ve just purchased. Superb. That’s great value turn 10
Turn 10 has very little control (if any) over the performance of the Cloud-based servers. If, when starting the game, it forces you through the tutorial, there is very that can be done to recover your game save. However, if there is an on-screen message that the console is trying to sync data, wait it out until the process is complete. If your data is in fact lost, that is unfortunate; but, you should be able to begin a new gamesave and have another go at the game - giving you opportunity to play the Storm Island expansion.