given the . . . less than optimal situation with communication regarding bugs and so on, I implore everyone to use the troubleshooting hub
anything that has a chance, however remote, of improving the situation should be tried out
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I have a similar opinion, unsurprisingly, but what else can we do? Everything in the world is continuing down the path of separating cause from effect, decision makers from decision endurers, customers from suppliers, by these faceless layers that are all-too-effective.
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Quote of the day 
“Decision Endurers”
That’s going in my files… yoink !
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It’s the opposite. Forza Support was not seeing as many issues being reported via tickets as were being reported on social channels - users were dropping their comments in chat or forums but not going through the ticket system. The Troubleshooting Hub was added as a structured way to capture those reports where players were reporting them here on the forums. This is expected to bring more attention - and more repo info - to bug reports than before. While this will improve prioritization for issues affecting numbers of players, as we mentioned in the blog and the README post, investigating and solving bugs is a timely process. Like the Suggestions Hub, not all content will be added purely according to vote count. These voting systems are one of many factors involved in the process of continuing to support the game.
One other element we felt was important was adding more transparency and response to the community’s comments that the ticket system was too opaque. We hope that providing more status information on bugs going forward will help provide more insight into the process and let the community know that the Forza team is listening to feedback and reports. For the sake of transparency, I’ll be frank as I have been before: not all users will be satisfied with the speed at which bugs are resolved. Game development is more complex than many users understand, and for the sake of trying to fix the game without breaking it further, the process is cautious and slower than community expectations. Developers are also not omniscient, and just like doctors do rely on getting more information before knowing that a problem exists and how to diagnose and treat it.
We do hope that users make use of the Troubleshooting Hub system so that we can improve the game experience for everyone.
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And I guess we don’t need to expand on the why of that again. Plus, putting issues on the forums very often resulted in swift user generated work arounds and almost always sympathetic responses.
Here’s hoping. Though, like Nursemorph, it feels more like sweeping them off the main forum to hide them. I wonder how many will be bothered to use the “special” forum. I know I wasn’t. This latest from you has me considering giving it a fair shot. We’ll see.
Transparency and Engagement. Keys that have long been asked for. Again, hopeful intentions, commendable, and if they bear out, kudos. But again, taking it all off the main forum and putting it in a special slot, feels, less transparent and engaging. Sorry. Just my impression. And I totally get the need for the organization aspect of doing it this way. Without said organization the engagement would be hard.
It’s going to take work, on both sides, to kick this off to where it can run. I think the official side will need to step up and do some of the heavy lifting for a while to bring the players around.
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Suggestion for kicking this off on the right foot re my reply above and heavy lifting by the official side of this effort, and sorry to toss this to you, but, maybe, some “examples” by culling fresh bugs/complaints from the main forum and moving them to the new troubleshooting hub with the usual link and explanation for the reason for the move, and leaving the original up on the main (but closed to comments of course) to encourage and teach ? Maybe. Bonus if said examples can see swift engagement by other officials, even if just to say “That’s a pain, we’re looking into it asap. Keep adding details and voting it up here.” kind of thing.
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Yes, good point there. @T10ManteoMax I think that’s important to generate traction, moving stuff there to advertise it. You did make a comment in response to me, which did have the effect of making me post issues. Tick, vg.
I do maintain issues are sometimes simply ignored. You cannot explain away cut-and-paste bugs that were identical in Horizon 4. So, why have such matters not been fixed in the intervening years? This is a major factor in opacity of the system given . . .
The other major contribution to opacity is the refusal to comment on very, very obvious problems. Getting the last 3000 Explorer Influence in Horizon 4 was not the be-all-and-end-all of the game but there is no explanation anywhere on what that was about. What happened to that score?
Those matters are not the only ones. Until and unless some answers to these types of questions actually start appearing, well, not sure you’re going to be able to convince the community that T10 really is trying.
As noted, I’ve put in tickets into this system and entered the numbers of the tickets. I’m watching that space.
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If we have already reported a bug, and it hasn’t shown up on known issues, should we make a post in the hub too?
Yes please. Include your ticket number if you have one.
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There have been a few threads in troubleshooting moved to closed/fixed but no update in the body of the post to say whether it was actually fixed or not - status is investigating.
Any chance you’d be able to update the posts with close/fix details please.
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@T10ManteoMax indeed - communication is a major problem
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@T10ManteoMax For some of the “by design, won’t fix” issues, could we get some insight on why those particular issues won’t be addressed? There’s a bunch from before the change to the new forum hub that I would be curious about in particular.
For some I totally get it, as I see with the titles I work on why some things won’t be addressed (either due to priorities, intentional choices or things that the team was unable to reproduce/fix), but for others I don’t have a clear understanding of why they will “remain broken”, if that makes sense 
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From the FAQ/Guide:
- Some issues may be categorized as Won’t Fix or due to game design; in these cases we will try to offer an explanation or workaround.
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seems to me a (the?) classic “no explanation” case is the missing 3000 Explorer Influence from Horizon 4 - no explanation anywhere about that and, very obviously, no intention to do anything about it
without explanations to cases like this, trust in methods and motives is going to be severely limited
why is it like this?
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So i have the weirdest bug on fh5.
My fps is capped at 83 and it never drops below 80 however for some reason when i pick the 2020 RS3 Sedan as soon as i press the accelerator it drops my fps below 60. its weird because i never have this issue with any other car