Can we get an investigation/known issue on the Crashes please?

Troubleshooting Hub Legacy Troubleshooting FH4 Troubleshooting
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Hi,

There are topics everywhere (Reddit, Gaming forums, Here of course) about that the PC version crashes like FH3.

This isn’t acceptable. It doesn’t crash on the demo, people spend $100 and it crashes on the full game?

Get your stuff together please and update your customers on this issue.

You ignored it completely on FH3 and made a lot of people angry. It’s not something that only one or two guys have.

Speak to us, give us a way to troubleshoot the problem for you, don’t ignore us. I’m having nightmares of the FH3 Crashes coming back now.
It was your first game on PC, many people including me acknowledged that.

But not again, seriously just help us here by at least acknowledging the issue in a sticky + support page in the “known issue” part so we can move on from there.

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For me the crashing seems to have stopped when I just went to horizon solo. I will play for longer time to confirm this.

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The crashes we are having isn’t in-game. The game crashes after 2 seconds of starting it!! people can’t even get into the game!!

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That is another issue that can be fixed.

Disable any overlay software (Rivatunner, EVGA PrecisionX, MSI Afterburner, OBS). I even have to close Wallpaper Engine for that.
Also some anti virus don’t work well and need to be closed.

Anyway just close everything and test.

The issue I’m speaking about is different and not related at all.

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That doesnt work for 90% of the people having that issue, ask me. Nothing have been successful.

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I actually saw 90% of replies that says it fixed it…

There is also that if your Windows language settings have changed between the installation and when you play that can be a problem. But i guess you know that.

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Could make sense: Didn’t have a crash in the demo (no multiplayer). Didn’t have crash in the final game until I reached the point of Multiplayer…

[Mod Edit - Abbreviated profanity, profanity and profanity that is disguised but still alludes to the words are not permitted - D]

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Yeah, I had no crashes either until I finished the first year and got my wristband. Since then it has crashed 3 times. I’m getting pretty frustrated tbh.

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impossible to play like that, in FH3 it was the same thing.

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Feels a bit dumb to have pre-ordered the ultimate edition under the pretense that the game would be playable on the 28th, when it’s not for so many of us. Might just get a refund if there’s no fix by the 2nd and stick to Project Cars until there is.

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Playing in solo mode and no crash for an hour… which is quite a lot more than normally

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Turn10 has now an investigation post on the forum regarding this issue. Job’s done, let’s see what goes now

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I hope this will also fix the ctd on startup. I’m getting error 0xc0000005 with seemingly no way to fix it.

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You can’t launch the game, correct?

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Nope, tried every single one of the recommended fixes, made sure everything’s up to date and there’s no conflicting programs running. 0xc0000005 was an issue for a lot of people with FM7 and FH3 too so it’s shocking it’s still an issue in FH4. At this point I don’t think there’s anything else I can do but wait for a patch. :confused:

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solo mode doesn’t fix it, for me at least

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As I understand, we will get a update after about an hour.

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Something seemed to have changed. I’m on my fifth attempt of deleting and re-downloading the whole thing. I no longer see all my bonus features on the list, such as Ultimate, VIP, Car Pass, etc. Instead it’s just the base game. It is also downloading at a much higher speed. yesterday and last night I was lucky if I got to 50mb/s, although it hovered around 30 and 15. I am getting 180mb/s all the way to 200 in some instances.

I disabled Nvidia’s overlay, but that’s about as much as I will do. I refuse to disable RTSS and Afterburner, as I am 100% sure they are not the cause of the problem. I know the problem and it is called Microsoft Store.

If it fails to launch this time, I’m done. I’m refunding and buying some other time…

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You can refuse to disable RTSS and Afterburner but as long as they are enabled on my computer FH4 won’t launch.

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Wait for tomorrow. They said, that they will launch a patch soon (they said, but it’s still not online). After that, if game will not work, get a refund, of course.

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