account banned

my son has been playing forza 4 and logged in a few days ago to find out he has been banned for selling a car on the ingame auction house but we dont know why? ive emailes xbox support but they have no record of this. can anyone help

thanks

If you’re posting with your Son’s account here, he’s permanently banned for illegally hacking body parts off a car and attempting to sell it on the Auction House. Those types of bans are permanent.

Xbox Live would have no record of the game ban because Turn 10 administers the Xbox Live Code of Conduct within the Forza series of games. There is no discussion of either individual bans or the enforcement of the Code of Conduct on these forums.

The Code includes, but not limited to:

" F. Cheating & Tampering

Do not cheat in a game unless the developer has deliberately enabled cheats.
Do not use unauthorized hardware or modifications.
Do not exploit game vulnerabilities or glitches.
Do not make unauthorized modifications to your account profile or its contents, including but not limited to tenure, Avatar, saved games, Gamerscore, or achievements.
Do not intentionally play with someone who is using unauthorized software or methods.
Do not play any illegitimately obtained software or pirated games.
Do not take any action to cause degradation of service for Microsoft or other users, including but not limited to network interference or manipulation.
Do not play a game before it has been authorized for play on the service.