Xbox - messages aren't loading not able to collect credits

Not sure why but this is the second time I’m not able to get any messages nor collect my credits. I also go to the hub and click on the 75k gifted points and it NEVER transfers…? Can you guys please help me recover all my credits?! Thanks guys all help is appreciated. The last time this happened it was resolved like the same day! Thanks

It sounds like you’re redeeming on different accounts… At tier 10 you should be getting far more than 75k.

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