I have been unable to play Horizon 4 for over a week and Forza support is very, very slow.
On my profile, game loads to opening cinematic, then crashes to xbox menu. Every time.
I have reset my xbox console, uninstalled and reinstalled the game a multitude of times (6), cleared my profile and contacted Forza support. I was told to load another profile and try the game. When another profile was loaded, the game worked just fine. However, when switched back to my profile, game crashed to main menu. I play on an Xbox One X, with a digital edition for Forza Horizon 4. My console is up to date and as far as I know, my profile has not been suspended. (considering I am antisocial, no reason for it to have been)
Does anyone have a fix so I can play again that doesn’t involve losing all of my progress? I was able to play the first week that the game was available, but it stopped working last Friday. (10/12/18)