Ultimate Edition Fails to Launch (Not FH001, FH202, or FH301)

Troubleshooting Hub Legacy Troubleshooting FH4 Troubleshooting
1

I know there’s a few threads out here already, but I don’t see one specifically addressing the issue I’m having. As an aside, FH3 has the EXACT same problem and sequence of events leading up to it. I shelved that 6 months ago when I got sick of screwing with it. However, I just dropped $100 on FH4, so I really expect this to be resolved before launch.

Forza 6 and Forza 7 both launch without issue, as do the other 20+ games installed on my machine (via Steam).

See below for details, I can send more info if needed.

Edit: For any non-programmer types, Exception code: 0xc0000005 is a memory access violation.

What’s happening:

  • Launch Game
  • Splash Screen with Car and Land Rover appears
  • Screen goes gray
  • Screen goes black
  • Application exits and pukes a bunch of stuff in event viewer

Event Viewer Data:

Application Log:
Error:

Followed by Information:

System Log:
Error:

What I’ve tried:

  • uninstall/reinstall application
  • reset application
  • wsreset.exe (from FH3 fixes…)
  • Unlinking/relinking my MS account
  • remove/reinstall GPU drivers
  • remove/reinstall Audio drivers
  • disable all audio devices
  • “Refresh Windows”
  • “Reset Windows”
  • Format HDD and reinstall Windows
  • Chat with MS support, who told me to come back here
  • Probably some other things I read on the internet

DxDiagInfo:

2

Nothing on this? I even sent an email as well.

This is the kind of quality I expect from indie “preview” games on Steam, not big name development studios. I guess I should have learned my lesson with FH3.

3

Bump.

@NitroGlitter

Come on guys. We’re 4 days away from when we’re supposed to be able to play the Ultimate edition, and I can’t even launch the demo. Seems like a colossal waste of $100 at this point. I’ve emailed as well as describing the problem in great detail here, so I’m not sure why I can’t at least get a “we’re looking into it”.

4

Hey, I was having the same issue you seem to be having but just fixed it by uninstalling the demo from my secondary SSD and installing it on my primary/OS SSD, here’s a reddit thread I’ve created with more info:

Hope it helps.

1 Like
5

I have the very same problem as the OP. Have a look here: https://forums.forza.net/turn10_postst132636_Unable-to-start-Demo.aspx
The Demo is installed on my main drive and I was able to play the demo after release.

6

I’ve tried every drive I have (there’s 4), as well as every thing outlined here: https://support.forzamotorsport.net/hc/en-us/articles/360007593074-My-Game-is-Not-Launching-on-PC

In addition, I disabled Nvidia Ansel, killed Steam, and uninstalled my Antivirus, all to no avail.

While I appreciate all the feedback from other players, it’s ridiculous that the only “solutions” provided so far are insane workarounds and conjecture. I haven’t seen a single word on my thread from anyone even remotely related to Turn 10.

The game launches in 5 hours and I can’t even try the damn demo? Forza Horizon 3 has been broken for over 6 months, so I’m not holding out much hope at this point. It would appear I threw $100 away, since MS won’t give me a refund. Believe me, I tried.

7

Thanks for the tip.

I’ll take a look, but there’s absolutely no way I can run the full game from my OS drive. I’m hovering around 40GB of free space at any given time. I’d be looking at close to $200 to upgrade to the next size up, based on what I have now. :frowning:

8

Come on, seriously? Now the full game is out and won’t launch either. I’ve even tried on a completely fresh install of Windows on a DIFFERENT computer. This is insane.

9

Yep, having the exact same issue. Same error code. I really hope whatever patch they’re working on fixes this.

10

The demo worked fine for me. But the full game (also suddenly FH3 and FM7) stopped working, all with the same error, 2 seconds splash screen and then crash.
Tried all the suggested possible solutions but to no avail

11

So, I was finally able to get this thing working.

I had to completely stop ALL processes related to Trend Micro. Antivirus, scanners, password manager, and everything else related to them. This is completely unacceptable, but at least I can get it to run.

FIX THIS.